[Remote] AI Platform Analyst

Note: The job is a remote job and is open to candidates in USA. World Wide Technology is a global technology solutions provider leading the AI and Digital Revolution. They are seeking an AI Platform Analyst to support and optimize AI platforms and Workforce AI initiatives, ensuring effective governance and user training.

Responsibilities

• Serve as a point of contact for internal AI platform issues, escalations, and service requests
• Monitor platform health, availability, and performance; coordinate with vendors and internal IT teams to resolve incidents
• Manage license provisioning, user access, and platform configurations
• Maintain documentation for platform operations, known issues, and runbooks
• Evaluate and test new platform features and updates before rollout
• Partner with IT, engineering, and business teams to identify and implement integrations between AI platforms and internal tools (e.g., ITSM, collaboration tools, data systems)
• Ensure AI platforms are connected to relevant data sources, workflows, and enterprise systems in a secure and scalable way
• Coordinate with vendors on API capabilities, integration roadmaps, and technical requirements
• Develop and maintain AI platform governance frameworks, including acceptable use policies, data handling standards, and access controls
• Ensure platforms comply with WWT's security, privacy, and data governance requirements
• Partner with Legal, Compliance, and Security teams to assess risks associated with AI platform usage
• Track and report on platform usage, adoption metrics, and policy adherence
• Stay current on emerging AI regulations and industry best practices, recommending policy updates as needed
• Design and deliver training programs, resources, and onboarding experiences for employees using AI platforms
• Create and maintain self-service learning content including guides, videos, FAQs, and prompt libraries
• Champion best practices for responsible and effective AI use across the organization
• Gather and act on user feedback to continuously improve the platform experience
• Partner with business units to identify use cases and drive meaningful adoption

Skills

• 1-3+ years of experience in a technology analyst, platform operations, IT, developer, or related role
• Experience supporting and administering enterprise SaaS platforms
• Strong understanding of data privacy, security, and governance principles
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Experience creating training or enablement content for end users
• Familiarity with AI/ML platforms and tools (e.g., Microsoft Copilot, Claude, ChatGPT Enterprise, Glean, Google Gemini, or similar)
• Experience with enterprise integrations, APIs, or workflow automation
• Knowledge of AI governance frameworks and responsible AI principles
• Experience in change management or organizational adoption programs
• Applicants must be authorized to work in the United States. We are unable to provide sponsorship for this position

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Company Overview