Customer Success Specialist

Milestone Systems, Inc. is a global leader in video management software, seeking a Customer Success Specialist to join their Channel Success - CARE team. The role focuses on managing customer relationships, ensuring data quality, and supporting sales efforts to achieve revenue targets.

Responsibilities

• Proactively manage a pipeline of CARE renewals for an assigned territory/account base including, among others, lead generating activities
• Providing customers timely and accurate solutions regarding Milestone’s CARE products
• Meeting your revenue targets
• Provide sales support to our Field Sales and Reseller/Distributor Partners. This includes guidance on Milestone’s products, licensing questions, pricing, and assisting customers on a variety of issues
• Ensure a high level of data quality
• Track progress and document the results in Salesforce
• Contacting resellers & up and cross sell our CARE renewals – via outbound phone calls, email, or virtual meetings. You will not be selling directly to end customers
• Working strategically and proactively with field sales teams, resellers and other internal teams to maximize revenue and ensuring the renewal of our CARE accounts
• Identify training opportunities and hand off escalations to the appropriate sales team
• Ensuring a high level of data quality in our CRM system
• Conduct daily phone calls

Skills

• Bachelor's Degree preferred or equivalent work experience
• Minimum 1-2 years sales experience, and if you have experience with outbound phone calls it is an additional advantage
• Experience with SalesForce is an advantage
• Previous experience with video analytics and/or VMS, preferred

Benefits

• Flexible work environments
• Opportunity to make a real impact
• Collaborative culture
• Strong values

Company Overview