Operations Manager, Design Systems

Job Description: • Build & Lead PMO structure: translate long-term growth targets into sequenced ramp plans, operational objectives, and cross-functional execution milestones • Build scalable systems: • Collaborate with workforce, quality, and training teams to improve systems, build data reporting, and innovate new workstreams • Partner with product to develop custom tooling and automated solutions that increase efficiency and promote high-quality outcomes • Own architecture & strategy: Partner with Product and Data to develop custom tooling and automated solutions that increase efficiency and promote high-quality outcomes • Ensure visibility & accountability: • Build data tracking to analyze workforce and tooling performance to drive continuous improvement across teams • Understand deep technical problems and translate them into high-level summaries for senior management and executive teams • Operationalize improvements: Diagnose bottlenecks, design solutions, and lead pilots/rollouts to close gaps • Cross-functional leadership: Act as the connective tissue between Strategy Operations, Product, Data, Design, and Manufacturing, ensuring system architecture reflects operational realities and future scale needs Requirements: • 5+ years in operations, manufacturing, or systems-focused roles (consulting, strategy, or product ops experience a plus). • Very strong program/project management skills with experience delivering cross-functional system rollouts • Can effectively prioritize projects according to impact and business needs • Ability to think along long-term and near-term timelines • Ability to build workstreams from 0 to 1 in support of new product introductions • Experience designing and implementing systems for scale • Data-driven problem solver; comfortable using Looker (SQL is a plus), or similar tools to build visibility and drive decisions. • Strong communicator who can translate operational needs into system requirements and influence cross-functional partners. • Self-starter with high ownership, detail orientation, and ability to drive clarity in ambiguous environments. Benefits: • healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off Apply tot his job Apply To this Job