RTW Client Liaison

Job Summary: The RTW Client Liaison serves as the primary connection between clients and nonprofit partners, facilitating return-to-work (RTW) opportunities for injured workers. This role focuses on identifying and coordinating light-duty placements by aligning client work restrictions with suitable nonprofit roles.

The position requires strong communication and relationship-building skills to effectively collaborate with case managers, employers, attorneys, injured workers, and nonprofit organizations. The liaison maintains accurate records, prepares job offer documentation and reports, and ensures compliance with client guidelines and applicable labor regulations.

Principal Duties & Responsibilities:

• Effectively communicate the details of our services with nonprofit organizations to help build our national network
• Review work restrictions provided by our clients and coordinate job offers with our network of nonprofit organizations
• Follow client service instructions for identifying light duty opportunities
• Effectively communicate the details of the program with case managers, employers, attorneys and injured workers
• Maintain detailed and accurate records
• Prepare documentation outlining job offer details
• Understanding of employment labor issues as they relate to state jurisdiction, laws and regulations
• Ability to problem solve and communicate effectively related to client issues
• Provide outstanding customer service to our clients, injured workers’ and non-profit organizations
• Prepare client and company reports
• Sell and market our business to prospects and nonprofit organizations

Qualifications:

Education and Experience

• Associates Degree or Bachelor’s Degree in Business, Human Resources, Communications or other related field preferred

Requirements

• Bilingual preferred but not required
• 1 year prior administrative support experience
• Workers’ compensation experience preferred but not required
• Strong communication skills
• Goal oriented
• Problem solver

Skills, Specialized Knowledge and Abilities

• Excellent customer service and telephone skills
• Ability to handle sensitive information and maintain a high level of confidentiality
• Ability to type 40 WPM with accuracy; data entry skills, both accurate and efficient
• Able to perform at high levels of efficiency in a fast paced production environment
• Proficient with Microsoft Office products – Outlook, Word, Excel, PowerPoint
• Organization, attention to detail, flexibility and strong ability to multi-task
• Ability to work in a fast paced environment without direct supervision
• Effectively work with others to build consensus and rapport

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.