Scheduling Coordinator (IDA )

Job Summary

Join us in making a difference at Home of Guiding Hands as we improve the quality of life for children with special needs.  As the Scheduling Coordinator, you will contact families to ask screening questions and schedule their children for assessments with our knowledgeable and caring team.  HGH offers flexible schedules, paid sick and vacation time, medical/dental benefits, and 403b retirement plans, among other perks.  Embark on a meaningful career with a leading non-profit.

Tasks, Duties, and Responsibilities

• Processes referrals to determine which evaluators are best equipped to assess the needs of child’s presenting concerns, including whether additional language assessment is needed.
• Schedules IDA assessments through telephone screening with child’s caregiver, including verification of personal information.
• Provides caregivers with necessary preparation instructions (i.e. complete and/or send needed paperwork, briefly explain assessment intake process).
• Updates master scheduling calendar for all assessors and notifies them of appointments and any scheduling changes.
• Communicates with family, funding/referral source/staff and any others.
• Communicates with referring agency regarding scheduled assessments and related information and documentation.
• Contacts facility locations to schedule IDA assessments as needed.
• Arranges for interpreting services in accordance with family needs.
• Remains knowledgeable of program database, to input and maintain appointment and assessment information.
• Completes all paperwork in a timely fashion.
• Prioritizes referrals to ensure assessment and collateral are completed and submitted within 21-day timeframe.

Values

Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all.  Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.