**Experienced Customer Experience Manager – Central/West Remote Sales**

At arenaflex, we're shaping the future of commercial solutions, and we're looking for a talented Customer Experience Manager to join our team. As the only global provider of commercial solutions, we understand what it takes to deliver nationally and internationally. Our teams help biopharma, medical device, and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is acting as the company's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. Our Commercial Sales & Medical Solutions (CSMS) organization is the world's largest, dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs, our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. **About arenaflex** arenaflex is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Our innovative approach and commitment to excellence have made us a trusted partner for biopharma, medical device, and diagnostic companies worldwide. **Job Summary** As a Customer Experience Manager, you will be responsible for operating strategically in prioritized accounts to deliver valued omnichannel engagement solutions with a group of clearly defined key stakeholders in a specific geography for Synvisc. Your role will be to determine clear goals, actions, and measures, as well as prioritize activities that will deliver customer-centric solutions for the delivery of Synvisc and Synvisc One. You will engage HCPs, PA's, C-Suite leaders, and other key customers within a large geography while presenting clinically focused selling messages. In addition, you will provide essential customer service to create and grow revenue and consistently deliver product goals. **Key Responsibilities** * Grow 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account, starting with the development of a pull-through plan for key systems and dissemination of promotional materials through Phone, Email, and Direct Mail. * Manage existing contracts to ensure ordering in line with tier pricing structure. * Place customer orders and direct customers to Specialty Distributor selling platforms. * Prospect new business opportunities and create new customer agreements. * Maintain Account Map and Contact Tool and monitor account performance. * Identify and analyze impediments to performance, including outside interference, and guide teams towards solutions in a commercial environment, using digital and data analytics. * Use innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions. **Essential Qualifications** * Valid Driver's License. * A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience required. * Account Management Experience in Orthopedics, Medical Surgical, or complex account selling required. * Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity. * History of successfully influencing customers using virtual tools and resources. * Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer. * Demonstrated ability to learn and apply technical and scientific product-related information. * Highly organized with strong account management skills. * Strong commercial business acumen, strategic, critical thinking/problem-solving, and innovative thinking capabilities. * Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders. **Preferred Qualifications** * A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience. * Strong organizational skills with the ability to adapt to change in a fast-paced environment. **Technical Skills** * Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel). * Experience with Power BI and Veeva CRM. * Education: BA/BS Degree required. * Language Requirements: Fluency in English. * Physical Requirements: n/a. * Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary. **What's in it for you?** arenaflex offers a wide array of benefits to support our employees and their families. Best of all, we offer a comprehensive benefit plan that is effective day one! This includes, but is not limited to, Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off. Ask your Recruiter for additional information. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Customer Experience Manager, you will have the opportunity to work with a talented team of professionals and develop your skills in account management, sales, and customer experience. We offer a range of training programs and resources to help you succeed in your role and advance your career. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional results and making a meaningful impact in the life sciences industry. We offer a flexible and remote work environment, with opportunities to work from home and collaborate with colleagues across the globe. **Compensation, Perks, and Benefits** The potential base pay range for this role is $90,000 - $130,000. The actual base pay offered may vary based on a number of factors, including job-related qualifications, location, and/or schedule. Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. **How to Apply** If you're a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job