Customer Service Representative

Position: Customer Service Representative I Location: Norcross, GA Reports To: Kaleen Faflik - CS Team Lead... Job Type: Full-time Essential/Primary Job Functions Provide outstanding Customer Service to P1 Finance insureds, agents, brokers, carriers, and in- house team members. Responsibilities • Answer incoming calls for the Customer Service Department • Respond to Customer Service email inquiries • Process electronic payments • Update insured’s policy and account information • Research account activity • Provide account and policy information to insureds, agents, brokers, and carriers • Verify acknowledgments of Notice of Financed Premium • Participate in and contribute to developing and improving customer service functions • All other compliance-related assignments as may be required by our financial institution to comply with agency, internal and/or regulatory protocols Other Skills and Abilities To perform the job successfully, an individual should have the following competencies: • Customer service oriented – provide customers with the highest quality of customer service in a timely, efficient, and professional manner • Accurate, High-Quality and Quick Response Time – achieve high standard of work processes and outcomes, complete tasks with an eye for details; monitor and check work for precision, clarity, and completeness; produce quality results • Continuous Learning – responsible for personal development by acquiring and refining technical and professional skills related to position; proactively seek performance feedback and identify approaches to improve performance • Verbal Communication – express ideas effectively and speak clearly while adjusting style and methods to meet the specific needs of the audience; listen attentively, gather data, and recognize meaning • Written Communication – write clearly, using proper English/Spanish grammar, punctuation, and spelling; communicate information succinctly, factually and in an organized manner • Dependability – work full-time, be dependable, punctual, and consistent without frequent unplanned absences; coordinate through team-lead coverage when absent; follow instructions and respond to managements directions • Prioritization/Time Management – multi-task, prioritize importance of tasks and efficiently and accurately execute on a schedule; use resources effectively; set goals and timetables to achieve maximum productivity; track both completed and incomplete activities • Teamwork – cooperate with others as part of a formal or informal team to accomplish departmental, divisional, and parent-company goals, respect fellow employees and collaborators; work harmoniously with a team; contribute to and accept consensus. Requirements • High School Diploma • Minimum 2-years customer service experience with an emphasis in premium finance preferred • General knowledge of Outlook, MS Teams, Word, and Excel • Demonstrate an aptitude for learning and a clear ability to provide prompt high-level and responsive service • Displays a positive attitude, good communications skills, strong planning, execution, and work ethic required Benefits • Health Insurance • Dental Insurance • Vision Insurance • Life Insurance • Paid Time Off • 401(k) Schedule • 8-hour shift • Monday through Friday, 8:30 am - 5:30 pm EST This Job Is • A job for which all ages, including older job seekers, are encouraged to apply • Open to applicants who do not have a college diploma Company's website • https://p1finance.com/ Benefit Conditions • Waiting period may apply Work Remotely • Remote, Hybrid or in Office, your choice! Job Type: Full-time Benefits: • 401(k) • Dental insurance • Flexible spending account • Health insurance • Life insurance • Paid time off • Vision insurance Schedule: • 8 hour shift • Monday to Friday Experience: • Customer Service: 2 years (Required) Work Location: Remote Apply Job!