Senior ServiceNow System Administrator

Description: • Administer, configure, and maintain the ServiceNow platform to ensure its optimal performance, security, and reliability. • Manage system upgrades, patches, and configurations to align with company standards and industry best practices. • Conduct regular maintenance, manage user accounts, and monitor system performance to drive continuous improvement. • Design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency. • Leverage ServiceNow tools, such as Flow Designer, to automate processes and streamline operations. • Develop and maintain Record Producers, Service Catalog items, and custom applications to enhance service delivery. • Integrate ServiceNow with third-party systems using REST APIs and other integration tools, ensuring seamless data exchange and improving overall operational efficiency. • Collaborate with teams to ensure integrations are effective and meet business requirements. • Work closely with business and IT teams to gather requirements and implement tailored ServiceNow solutions that foster innovation and drive organizational growth. • Provide training and technical support to users and stakeholders, empowering them to adopt and effectively use the platform. • Collaborate with vendors and external partners on system upgrades, integrations, and new implementations, promoting continuous improvement. • Monitor system health, usage, and performance to ensure the platform operates at its best. • Generate actionable reports and dashboards that offer insights on platform usage, compliance, and service efficiency, driving data-driven decisions. • Develop and maintain comprehensive documentation, including technical specifications, workflows, and user guides, ensuring clarity and knowledge sharing. • Adhere to IT governance, regulatory standards, and best practices, contributing to a culture of compliance and continuous growth. Requirements: • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). • 3+ years of hands-on experience as a ServiceNow System Administrator or in a similar role. • Proficiency in ServiceNow ITSM modules and platform capabilities. • Strong expertise in JavaScript, HTML, CSS, and REST APIs for customizing workflows and integrations. • Familiarity with Flow Designer, client scripts, and server-side scripting. • Preferred Certifications: • ServiceNow Certified System Administrator (CSA). • Certified Implementation Specialist (ITSM or other modules). • ITIL Foundation certification or equivalent. • Soft Skills: • Strong problem-solving and analytical skills, with a keen attention to detail. • Excellent communication and collaboration skills, enabling effective interaction with both technical and non-technical stakeholders. • Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment. • Nice to Have: • Experience with Performance Analytics, Virtual Agent, or Predictive Intelligence modules. • Knowledge of additional ServiceNow modules, such as Customer Service Management (CSM) or Field Service Management (FSM). • Familiarity with cloud platforms and mobile device management. Benefits: • This role is also eligible for a bonus and competitive benefits. • More information about our employee benefits can be found in the link above. Apply Job!