Collection Specialist - Financial Pacific Leasing

Job Purpose Responsible for individual results on assigned portion of the 1-30-day delinquent accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES • Communicates with lessees that are in a 1-30-day delinquent status via telephone, mail, email, text or personal contact. • Negotiates payment arrangements with the customers to ensure timely payment. • Responsible for individual/group monthly delinquency goals. • Ensures individual call volume meets company standards for their prospective areas and calls are made in a professional manner. • Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees. • Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties. • Understands the proper usage of extension, rewrites, addendums, and forbearances. To include equipment repairs. • Prepares status worksheets, buyouts and amortization schedules. • Understands and utilizes company system and use of the phone dialer. • Understands and utilizes system status coding. • Prepares requests for Fair Market Values. • Prepares Repossession Packets then refers them to the Asset Management department. • Works with customer’s and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained. • Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies. • Prepares demand letters when necessary. • Notifies supervisor of any significant situations which may cause harm or loss to the company. • Demonstrates compliance in assigned job function and applies to designated job responsibilities. • Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution. • Provides highest level of customer service to all lessees, vendors, brokers and staff. • Assists and supports other staff as needed. • Regular and predictable attendance and punctuality. • Performs all other duties as assigned by management. SUPERVISORY RESPONSIBILITIES NO REQUIRED KNOWLEDGE, SKILLS AND ABILITIES • Must be a high school graduate or equivalent. Apply Job!