Customer Service/Sales Representative

Location: 318 Rte 4, Paramus, NJ 07652 Grooms Club is a premier wedding destination specializing in wedding suits, dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience. Position Overview: We are seeking a dynamic and customer-focused individual to join our team as a Customer Service/Sales Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store assistance in our Paramus, NJ location. Key Responsibilities: Customer Communication: • Professionally and promptly handle customer inquiries through phone and email. • Provide product information, sizing guidance, and styling assistance with order-related queries. • Be able to accurately fit the customer and provide recommendations for alterations. • Ensure a positive customer experience by addressing concerns and resolving issues Order Processing and Packaging: • Utilize Shopify to process and fulfill online orders accurately. • Ensure orders are packaged securely and in a presentable manner for shipment. • Coordinate with the warehouse team to manage inventory and monitor stock levels. Large Wedding Groups: • Work closely with wedding parties to coordinate and fulfill bulk orders. • Provide personalized assistance to ensure the wedding group's unique needs are met. • Maintain clear communication throughout the order process. Fitting and Styling In-Person Customers • Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style • Assist customers in selecting appropriate styles, colors, and sizes • Provide guidance on fabric choices and suit accessories • Take accurate measurements for tailoring purposes • Offer insights on current fashion trends and styling tips • Handle any inquiries or concerns regarding the suits or the purchasing process • Process transactions through Shopify POS system • Ensure customer satisfaction by addressing any post-purchase concerns or alterations Shift Requirements: • 35-40 hours per week • Overtime may be offered • At least 2 closing shifts per week • Must be able to work Saturdays 10 a.m. - 9 p.m. • Must be able to open Fridays Expectations • Must have at least 3+ years of experience in Customer Service • Must have at least 3+ years of experience in menswear and retail • Must have experience in Retail Sales • Preferred but not required: Familiarity with Shopify Skill Requirements • Effective Communication • Problem Solving • Positive Attitude • Strong Grammar Skills • Strong Conversational Skills • Effective Time Management • Tech Savvy • Patience • Attention To Detail • Up-Selling and Cross-Selling Skills Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 35 – 40 per week Benefits: • Flexible schedule • Health insurance • Paid time off Shift: • Day shift • Evening shift • Morning shift Ability to Commute: • Paramus, NJ 07652 (Preferred) Ability to Relocate: • Paramus, NJ 07652: Relocate before starting work (Preferred) Work Location: In person Apply Job!