VP, RFP Excellence Office, Operations & Member Experience - Remote

Job title: VP, RFP Excellence Office, Operations & Member Experience - Remote in Minnetonka, MN at UnitedHealth Group
Company: UnitedHealth Group
Job description: At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.The VP – RPF Excellence Office (REO) is responsible for responsible for designing and delivering differentiated solutions and capabilities that drive the Community & State growth agenda. This executive leader ensures the organization’s success in competitive RFP processes by leveraging enterprise-wide assets, fostering cross-functional collaboration, and crafting market-leading solutions aligned with operational and member experience priorities.The VP – REO must possess deep expertise in operations and member experience, along with strong organizational agility to coordinate enterprise resources, proof points, and solution development. This role requires intimate knowledge of the Community & State business model and ongoing engagement with teams across the enterprise to ensure alignment of functional capabilities with evolving market needs. The VP – REO is accountable for representing their functional area in all pre-bid and bid activities.You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:RFP Strategy and Execution

• Solution Development: Create and maintain, in partnership with functional area leadership, baseline population and product frameworks that align with best-in-class, differentiated offerings for competitive bid submissions
• Competitive Analysis: Assess market trends, competitor solutions, and enterprise proof points to influence investments and drive innovative solution development
• Cross-Functional Engagement: Collaborate with teams across Community & State, UHC, UHN, and Optum to align bid strategies with organizational assets and ensure highly competitive RFP responses
• Innovation: Identify opportunities for continuous improvement and innovation across the enterprise to enhance product offerings and maintain a competitive edge
• Medicaid Expertise: Translate state-specific requirements and goals into actionable enterprise strategies to address evolving Medicaid expectations

Content Ownership and Coordination

• Content Leadership: Serve as the single accountability owner for RFP sections related to operations and member experience, ensuring cohesive, high-scoring responses. Lead the development of strategic approaches and detailed responses for assigned questions while providing direction and oversight to a team of REO Directors to ensure alignment and excellence across all contributions
• Enterprise Collaboration: Coordinate input across all functional teams, health plan and regional leaders and growth teams to craft unified content for RFP responses, ensuring alignment with state-specific win themes
• Bid Preparation: Partner with health plan leaders, regional teams, solutioning teams, and writers to ensure the delivery of competitive and compelling bid responses

Performance Outcomes

• Deliver RFP responses that consistently rank in the top 1st or 2nd scoring tiers overall, with high performance in individually assigned sections
• Effectively manage multiple active bids while preparing for upcoming opportunities, ensuring seamless execution and alignment with strategic priorities

Scope of Responsibilities:The VP – REO (Operations & Member Experience) oversees a broad range of operational and member experience domains, including but not limited to:

• Member and provider call
• Member navigation
• Value added benefits
• Claims
• Encounters
• Payment integrity and fraud, waste, and abuse (FWA)
• Appeals and grievance
• Operational capacity and efficacy

Core Competencies:The ideal candidate will demonstrate the following competencies:

• Leadership: Proven ability to manage and inspire people leaders, prioritize deliverables, and drive results through direct and indirect teams
• Vision and Strategy Formulation: Develop actionable plans that align with Community & State growth priorities and enterprise goals
• Business Acumen: Craft compelling business cases for community engagement and solution development, incorporating enterprise-wide perspectives
• Critical Thinking and Strong Analytical Skills: Results oriented leader who can quickly synthesize information, assess value and connectedness to generate conclusions and best solutions
• Execution Excellence: Operate effectively in fast-paced environments, manage competing priorities, and deliver high-quality outcomes
• Innovation: Bring a forward-thinking mindset to drive organizational transformation and perpetual improvement
• Collaboration: Build consensus, foster partnerships, and align cross-functional teams around shared goals
• Communication: Deliver clear, compelling written and verbal communications and maintain strong relationships with technical and business stakeholders
• Systems Thinking: Manage enterprise-wide alignment of organizational systems and processes to ensure consistency and scalability

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• 10+ years of direct management / leadership experience
• 10+ years business development, product development, and/or responding to RFPs within a matrix environment – preferably managed care or related industry – including teams with direct and indirect reporting relationships
• 10+ years of experience in developing, managing, and building innovative relationships with external customers and / or community partners
• Community development experience
• Effective at building mutually beneficial executive-level relationships, both internally and externally
• Commitment to work flexible hours to support bid preparation

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyThe salary range for this role is $191,800 to $364,800 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Expected salary:
Location: Minnetonka, MN
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