[Remote-Position] Live Chat Representative at Rope drop travel
Role Snapshot:
- Position: Live Chat Representative
- Start Date: Immediate openings available
- Location: Remote
- Company: Rope Drop Travel Hazlet, NJ
- Compensation: a competitive salary
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Live Chat Representative job at Rope drop travel. Hazlet, NJ. Rope drop travel is seeking a friendly and customer-focused Live Chat Representative to join our team. As a Live Chat Representative, you will play a vital role in assisting customers with their travel inquiries and providing exceptional service via live chat. You will be responsible for responding to customer queries, resolving issues, and ensuring a positive and seamless customer experience. Responsibilities  Engage with customers through live chat to resolve inquiries and provide information  Deliver exceptional customer service by providing accurate and helpful answers in a timely manner  Assist customers with booking flights, accommodations, and other travel services  Proactively identify and address any potential issues or concerns to ensure customer satisfaction  Collaborate with other team members to improve customer service processes and procedures  Maintain a high level of product knowledge to effectively assist customers  Adhere to company policies and procedures Requirements  Previous customer service experience, preferably in a live chat or online support role  Excellent written communication skills with a friendly and professional tone  Ability to multi-task and prioritize in a fast-paced environment  Problem-solving skills and the ability to think quickly on your feet  Proficiency in computer systems and familiarity with live chat software or platforms  Ability to work flexible schedules, including evenings, weekends, and holidays  Attention to detail and accuracy in documenting customer interactions Benefits  Work From Home  Health Care Plan (Medical, Dental & Vision) Apply Job!Â
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