Communication Analyst

Communication Analyst Posting Details • Full-Time • Remote • Remote United States Job Details Description Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube • *Associate Referral Reward Eligible** Must be available to work 1:30pm-10pm CST including weekends and occasional holidays. Job Purpose: Responsible for examining and analyzing calls for state agency pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area. Essential Duties • Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate. • Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency. • Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to: resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide. • Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact. • Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning. • Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format. • Performs other related work as assigned. Knowledge, Skills, and Abilities • Ability to multitask. • Computer literate, specifically in Microsoft Office and Google Suite. • Functional typing skills • Detail oriented with specific emphasis on listening skills. • Ability to maintain confidentiality relating to work performed. • Ability to work in a secured team environment. • Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors. Minimum Qualifications • High School Diploma or G.E.D. Preferred Qualifications • Degree in Criminal Justice or Psychology. Physical Requirements • While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. • Occasionally may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. • $15.00 - $16.47/hr • Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.) • Health Insurance • 401(k) • Disability • Life Insurance • Paid Time Off • Voluntary Benefits Apply Job! Apply to this Job