Social Media Back Office Support

About the position Responsibilities • Review videos, posts, comments, reviews, photos, and live streaming content according to the social network's policies, workflows, and targets. • Uphold a high standard of accuracy and quality while fulfilling job responsibilities. • Participate in frequent refresher training to always conduct correct moderating policies. • Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams. • Make suggestions for improving efficiency. • Draw up daily activity report. Requirements • Basic computer knowledge. • Strong independent work ethic with the ability to self-manage. • Fast learner and adaptable to constantly changing procedures. • Demonstrated stable job tenure. • Social media savvy. • Strong emotional intelligence and resilience. • Sound coping, emotion regulation, and stress-management skills. • Ability to perform duties objectively, devoid of inherent biases or personal beliefs. • Accurate and critical work attitude. • Proclivity towards complying with procedures, policies, and objectives set in place and taking a disciplined approach when undertaking tasks. • Strong prioritization skills. • Ability to think critically and make quick decisions. • Enthusiastic and proactive team player. • Collaborative and has a growth mindset. • Strong spelling, grammar, and reading skills. • Experience in content or community moderation is a plus. • Professionalism and ability to work with diverse personalities. • Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs). • High school diploma or equivalent. Nice-to-haves • Experience in content or community moderation is a plus. Benefits • Health Insurance • Vacation & Paid Time Off • Paid Holidays Apply tot his job Apply To this Job