Remote Live Chat Support Agent (Flexible Hours) Full-Time / Part-Time

We are looking for a friendly, tech-savvy, and customer-focused Live Chat Support Agent to join our remote team. In this role, you will engage with customers via live chat to provide real-time assistance, answer questions, troubleshoot issues, and ensure a seamless user experience. This position offers full remote flexibility, making it ideal for individuals who are excellent communicators and enjoy helping others in a fast-paced, digital environment. Responsibilities: • Respond to customer inquiries through live chat in a timely, courteous, and professional manner • Provide accurate product/service information and resolve customer concerns • Troubleshoot basic technical issues and escalate complex queries to the appropriate team • Guide users through processes, such as product setup, billing, or returns • Record customer interactions and maintain detailed and accurate logs in the CRM system • Collaborate with teammates and other departments to ensure consistent support • Stay up to date with company products, policies, and promotions Requirements: • Previous experience in customer support, preferably via live chat or in a remote setting • Excellent written communication skills in English (grammar, clarity, tone) • Fast typing speed with strong attention to detail • Problem-solving mindset and ability to work calmly under pressure • Ability to work independently with minimal supervision • Reliable high-speed internet and a quiet, distraction-free workspace Qualifications: • Multilingual communication skills (a plus) • Experience in e-commerce, SaaS, tech support, or digital services • Knowledge of basic troubleshooting for software or devices What We Offer: • 100% remote work with flexible scheduling • Competitive hourly pay or project-based compensation • Paid training and onboarding • Performance-based incentives or bonuses • Supportive and inclusive virtual team environment Apply tot his job Apply To this Job