Join Our Team: Remote Contact Center Chat Representative

Position Overview:

• Company: Pelican State Credit Union
• Location: Remote (Baton Rouge, LA)
• Job Title: Contact Center Chat Representative - Remote
• Start Date: Immediate openings available
• Compensation: Competitive salary ($17.00 - $20.80 per hour)

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Job Summary:

As a Remote Contact Center Chat Representative, you will be the primary point of contact for our members, providing exceptional service and support through various channels, including chat, messaging, email, and phone. You will be responsible for resolving member inquiries, cross-selling products and services, and opening and closing deposit accounts. If you have excellent communication skills, a strong problem-solving attitude, and a passion for delivering outstanding customer service, we want to hear from you!

A Day in the Life:

* Efficiently answer member inquiries and resolve problems through digital channels, including email, web, and mobile messaging, chat, and text. * Provide support to ensure online membership applications are completed and submitted in a timely manner. * Discuss members' financial needs and provide solutions through multiple remote technology channels. * Act as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, and more. * Maintain a strong working knowledge of Pelican's products and services.

Requirements:

* High School Diploma or equivalent required. * 1 year of experience in a customer service position. * Excellent oral, written, and telephone communication skills. * Strong problem-solving and member service skills. * Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. * Must meet the requirements for our Telecommuting Program.

What We Offer:

* Competitive salary and benefits package, including: + Medical, Dental, and Vision Insurance with generous employer premium contributions. + Health Savings Account with employer contributions for eligible employees. + Employer-Paid Group Life Insurance. + Voluntary Dependent Life Insurance. + Paid Vacation & Sick Leave. + 15 Paid Holidays, including a Cultural Floating Holiday. + 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. + Paid Time Off to volunteer with approved non-profits and charities. + Tuition Reimbursement Program.

Why Join Our Team?

At Pelican State Credit Union, we value our employees and strive to create a safe and inclusive work environment. We are committed to our Core Values and believe in the importance of diversity, equity, and inclusion. If you're looking for a challenging and rewarding career with a purpose-driven organization, apply now! Apply Now Apply for this job