Remote Customer Experience Specialist - AT&T

Join Our Team and Deliver Exceptional Customer Support from the Comfort of Your Home

We're seeking a highly skilled and motivated Customer Experience Specialist to join our team at AT&T, working from the comfort of your own home in Maine. As a key member of our customer support team, you will be the voice of our company, providing top-notch support to our customers and ensuring their needs are met with ease and efficiency.

Key Responsibilities:

• Provide exceptional customer support via phone, email, or chat, resolving complex technical issues and addressing customer concerns in a professional and courteous manner
• Troubleshoot and resolve technical issues related to our products and services, including wireless local number portability, relocations, and combined bill support
• Assist customers with product and service inquiries, including laptop connect services, air cards, and USB devices
• Proactively engage with internal support teams to resolve issues and improve customer satisfaction
• Remain up-to-date on all billing, rate plan, and feature matters, ensuring accurate and informative support to our customers

Requirements:

• 6 months to 1 year of customer service or sales experience
• Familiarity with Windows computers and basic technical troubleshooting skills
• Ability to deliver regular and reliable attendance, working from a dedicated home office with a secure and reliable internet connection
• Residence in one of the following states: DC, DE, CT, MA, MD, NH, NJ, NY, RI, ME, OH, or PA

What We Offer:

• Competitive hourly rate of $19.85
• Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and tuition reimbursement
• 50% employee discount on eligible AT&T wireless plans, accessories, and services
• Free AT&T TV or U-verse TV, with optional tech and equipment fees
• AT&T wireless home phone and internet, with up to 10 lines
• 4-6 weeks of paid training on the latest technology, devices, and products

How to Apply:

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply now. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.