Client Success Manager (Remote)

Join Tarro, a leading innovator in empowering small brick and mortar restaurants, as a Client Success Manager. We're seeking a highly skilled and motivated individual to drive success and growth for our clients, while enjoying the benefits of a remote work environment. With a competitive salary range of $60,000 - $70,000 + bonus, this is an exceptional opportunity to make a meaningful impact in the restaurant industry.

About Us:

Tarro is a pioneering company that liberates small restaurants from operational burdens by providing a frictionless connection between them and their customers. Our multi-product ecosystem offers AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. With a strong focus on customer-centricity, we've achieved remarkable growth, including 5x revenue increase in the last three years and a valuation of $450M. Thousands of loyal restaurants have entrusted us with their success, and we've supported nearly 20 million customers.

Job Summary:

As a Client Success Manager, you will take on a strategic mindset to work with our restaurant clients, growing and optimizing their businesses through Tarro technology. You will build and maintain strong relationships, drive product adoption, and ensure high levels of client satisfaction. Collaborating closely with our Sales, Services, and Product Management teams, you will provide a seamless post-sales experience and advocate for clients internally.

Key Responsibilities:

• Build and maintain strong relationships with assigned clients, driving product adoption and client satisfaction
• Take ownership of accounts, managing onboarding and serving as the main point of contact between clients and the Tarro team
• Strategize with clients to connect their business goals and challenges with Tarro products and services
• Stay in touch with clients to ensure they're realizing the full potential of Tarro products and services
• Ensure critical issues are well-documented and properly escalated for resolution
• Serve as the voice of the client, evaluating and providing customer recommendations to internal teams for product/service improvements
• Develop and share best practices with team members to enhance client support quality, effectiveness, and efficiency

Requirements:

• Native fluency in Mandarin Chinese and professional fluency in English
• Strong project management skills to manage a dynamic client portfolio
• Creative problem-solving skills with a strong attention to detail
• Excellent communication skills
• 2-3 years of experience in customer success or similar client-facing roles with a high-growth B2B business
• Technical proficiency with computers and information systems, with the ability to translate technically detailed processes into layman's terms

Bonus Points:

• Experience in a consumer-driven industry with a passion for the customer
• Experience using CRM and CSM tools
• A roll-up-your-sleeves mentality with experience working in a fast-paced, collaborative environment

What We Offer:

• Competitive salary range of $60,000 - $70,000 + bonus
• Opportunity to work with a leading innovator in the restaurant industry
• Remote work environment
• Collaborative and dynamic team
• Professional growth and development opportunities

Diversity and Inclusion:

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success and welcome talent from all backgrounds.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Apply Job! or Apply to this Job