Human Services Building (HSB) Main Lobby Receptionist

About the position Responsibilities • Greet visitors to the Human Services Building (HSB) and check identification. • Enter visitor information into the database and issue temporary building ID badges. • Reconcile and audit keycard reports quarterly. • Assign billing codes and send to Office of Facilities Management (OFM) for payment processing. • Intake photo ID paperwork for new employees and ensure proper completion. • Take pictures for photo ID badges and send badge paperwork through Tririga to DAS keycard shop. • Email employees when their new badge is ready for pickup from the lobby. • File and maintain paperwork for new and deleted keycards. • Provide directions to appropriate floor reception and/or conference rooms. • Assist the public, local governments, contractors, and others seeking information about DHS/OHA and other State Departments. • Provide information on rules, policies, and procedures concerning agency programs and community resources. • Monitor building access by checking badges to ensure compliance. Requirements • Two years of experience in customer service. • One year of experience explaining rules, regulations, and policies and handling unique situations. • Bilingual in English and Spanish. • Experience in providing customer service. • Experience with written and verbal communication. • Time management experience. Benefits • Loan forgiveness • Cost of Living Adjustments • Annual salary increases until reaching the top of the salary range • Amazing benefits package • Possible eligibility for the Public Service Loan Forgiveness Program Apply tot his job Apply To this Job