RN Call Assist - Overnight

About the position Responsibilities • Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone • Be able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods • Documents all inquiries according to department standards for legal/statistical purposes • Excellent written and verbal communication skills • Be able to problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process • Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers • Ensures performance standards are met and accepts constructive feedback Requirements • Unrestricted WA State or Compact RN license • 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing Nice-to-haves • Bachelor of Science in Nursing • American Academy of Ambulatory Care Nursing (AAACN) • 1+ years of Call Center Nursing experience • Case Management experience Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Apply tot his job Apply To this Job