Experienced Customer Support Response Specialist - Remote - Driver Assistance Programs (English, Spanish, French)

Join Our WooHoo! Crew as a Customer Care PRO - Flexible, Remote Opportunities

Are you looking for a flexible gig that allows you to work from the comfort of your own home? Do you have a caring and sympathetic demeanor, with strong customer service skills? Working Solutions is seeking experienced and friendly independent contractors to join our team of Customer Care PROs, providing top-notch support to Driver Assistance Program customers.

About Working Solutions and the Driver Assistance Program

Working Solutions is a leading provider of customer experience solutions, partnering with top brands across various industries to humanize their customer interactions. As a Customer Care PRO with our WooHoo! Crew, you will be working on a Driver Assistance Program that delivers critical safety services, including Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, and Stolen Vehicle Locator. Our contractors play a vital role in ensuring the safety and satisfaction of our clients' customers.

Key Responsibilities

• Listen carefully to customers and evaluate their situations to provide appropriate solutions, resolving calls efficiently and effectively.
• Handle a range of calls, from simple mapping and navigation inquiries to emergency situations, requiring a high degree of empathy and composure.
• Remain calm and composed under pressure, reassuring and diffusing emotional or difficult calls.
• Multi-task to find answers while on calls with customers, utilizing available resources and tools.
• React and respond decisively in emergency situations, prioritizing customer safety and well-being.

Essential and Preferred Qualifications

To succeed as a Customer Care PRO with Working Solutions, you will need:

• A caring, sympathetic, and helpful demeanor, with strong customer service skills, including active listening.
• The ability to multi-task, finding answers while on calls with customers.
• Fluency in English, with bilingual contractors welcome if fluent in Spanish or French (in addition to English).
• Prior experience with driver assistance programs is a bonus, but not required.
• A quiet, uninterrupted workspace during working hours, with a reliable broadband internet connection (at least 10 MBPS).

Skills and Competencies Required for Success

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills.
• The ability to remain calm and composed under pressure.
• Strong problem-solving and analytical skills.
• A customer-centric approach, prioritizing customer satisfaction and safety.
• Flexibility and adaptability, with the ability to adjust to changing situations and priorities.

Career Growth Opportunities and Learning Benefits

As a Customer Care PRO with Working Solutions, you will have access to a range of benefits and opportunities, including:

• The ability to gain experience in different industries and expand your skillset.
• A supportive environment, with resources and training available to help you succeed.
• Opportunities to work on various contracts and programs, broadening your horizons and expertise.
• Flexible scheduling, allowing you to create a work-life balance that suits your needs.

Work Environment and Company Culture

At Working Solutions, we pride ourselves on our supportive and inclusive company culture. As a remote contractor, you will be working from the comfort of your own home, with the flexibility to create a schedule that suits your needs. Our WooHoo! Crew is a community of experienced and dedicated professionals, passionate about delivering exceptional customer service.

Compensation, Perks, and Benefits

As a Customer Care PRO with Working Solutions, you can expect:

• A competitive contract rate of $0.28 per customer interaction minute (with a guaranteed minimum of 45 minutes per available hour).
• Bilingual contractors will earn a rate of $0.31 per customer interaction minute (with a 48-minute minimum guarantee).
• Earning potential equivalent to $12.60 - $16.80 per hour (or $14.88 - $18.60 per hour for bilingual contractors).
• Flexible scheduling opportunities, with client hours of operation open 24x7.
• The ability to work with a range of clients and programs, expanding your experience and skills.

Why Join Our WooHoo! Crew?

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to join our WooHoo! Crew. With Working Solutions, you will have the flexibility to work from home, creating a schedule that suits your needs. You will be part of a supportive community, with opportunities to grow and develop your skills.

To apply, simply click "Apply Now" and complete your profile. You will then be prompted to complete an online assessment, which takes approximately 30 minutes. If you are among the qualified candidates, you will receive an invitation within 24 hours to login to our online portal to complete a technology scan and view and apply directly to the contracts that match your interest.

Don't miss this opportunity to join our team and start delivering exceptional customer service as a Customer Care PRO with Working Solutions. Apply today!