Customer Success Specialist

Our client,  (TLG), is building Landler — a global platform that makes nature measurable and investable. It turns biodiversity, carbon, soil, and water into decision-grade data that landowners, companies, and investors can use to track risks, model interventions like regenerative farming, and create nature-based assets.

They are now seeking a Customer Success Specialist, preferably German-speaking. In this role, you will be responsible for building and nurturing strong relationships with clients, liaising with the product team to improve the product and experience for clients, and ensuring successful onboarding, adoption, and long-term retention.

TLG is a dynamic scaleup with its headquarters in Munich, and an office in Cape Town, as well as operations around the world. It has raised over $16m in the past 2 years.

If you'd like to learn more about TLG, watch their concept video here.

TLG is a non-hierarchical company with a flat organisational structure. This role does not directly report to anyone, and performance is assessed via 360 reviews. As such, the successful candidate is someone who thrives in ambiguous, autonomous, and collaborative work environments.

Requirements

• Owning a portfolio of clients (likely including German-speaking accounts) and managing onboarding, adoption, retention, and ongoing success.
• Building trust with senior stakeholders (internally and externally), able to push back and hold the line with leadership when needed.
• Acting as a bridge between clients and the product/tech teams, translating complex problems into simple terms and ensuring customer feedback informs product improvements.
• Championing the “why” mindset — asking critical questions to challenge assumptions and keep the team focused on meaningful priorities, not just reacting.
• Supporting internal CS operations, such as process building, documentation, dashboards, and feedback systems, so the team can scale effectively.
• Driving projects with urgency, balancing thoughtful problem-solving with a willingness to take action and iterate quickly.
• Collaborating with sales as part of a go-to-market “pod,” where sales owns revenue and CS owns adoption, retention, and expansion.

• At least 3-5 years of experience in customer success or related fields, and over 5 years of total work experience
• Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics
• Experience working within larger, more established Customer Success teams (10-20) in prior roles
• Experience with account management, not just troubleshooting
• Fluent in German and English

• Strong problem-solving skills, and an ability to quickly break down a problem or solution into its component parts and explain complex solutions in an easy-to-understand manner for different client types
• Excellent communication in English and German (written & verbal) and interpersonal skills across varying levels of seniority (up to C-suite)
• High personal and professional integrity, and ethical standards
• Highly self-driven; a self-starter and very proactive - this is particularly important given the flat structure of the organisation (meaning no direct reporting lines)
• Extremely comfortable with ambiguity

Application process

We are looking to fill the role as soon as possible. We will accept applications on a rolling basis. Successful applicants can expect at least 1 virtual assessment, 2 behavioural interviews and 2 technical interviews.

Benefits

• Paid Time Off
• Work From Home (Remote)
• Training & Development

At Kupa Global, we connect exceptional talent to remote roles in Europe from Africa. We vet for technical proficiency, superior problem-solving abilities, and integrity.