Apple Support College Program At Home Advisor - Appalachian State University

About the position Responsibilities • Engage with customers to provide technical support and troubleshooting for Apple products. • Utilize documented troubleshooting flows to resolve customer issues effectively. • Deliver exceptional customer service by listening to customer needs and providing tailored solutions. • Participate in a nine-week part-time paid training program to develop necessary skills. • Work 20 hours per week post-training, with flexibility based on business needs. • Maintain a minimum typing speed of 40 WPM while assisting customers. Requirements • Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later. • Possess a quiet home workspace with ergonomic furniture and a reliable internet connection (minimum 10 Mbps download and 3 Mbps upload). • Availability for a set training schedule totaling 24 hours a week during training, and 20 hours a week post-training. • Successful completion of a pre-employment assessment, background check, and initial training. • Maintain a minimum GPA of 2.7. Nice-to-haves • Pursuing a major in Business, Communications, Computer Science, Engineering, or any tech-related field. • Demonstrated passion for customer service and ownership of the customer experience. • Ability to navigate difficult conversations and display resilience. • Effective time management skills, including multitasking and prioritization. • Eagerness to learn and take on new challenges in technical troubleshooting. • Commitment to championing inclusion and diversity in the workplace. Benefits • Competitive pay • Eligibility to participate in the company stock plan • Employee discount • Time off • Dedicated resources for ongoing growth and career development Apply tot his job Apply To this Job