Experienced Remote Lead UX Operations Manager – Digital Transformation and User Experience Design Operations Expert

Introduction to Target and Our Mission

At Target, we are driven by our mission to help all families discover the joy of everyday life. As one of the world's most recognized brands and America's leading retailers, we strive to make Target the preferred shopping destination for our guests by offering outstanding value, inspiration, innovation, and an exceptional guest experience. Our commitment to responsible corporate citizenship, ethical business practices, environmental stewardship, and generous community support has been at the forefront of our operations since 1946. We believe in giving back to our communities, and since our inception, we have given 5 percent of our profits back to support local initiatives and programs.

About Our UX Team and the Role

Our UX team is a dynamic group of design, content, research, and accessibility practitioners and experts who are passionate about improving and innovating our digital experiences for Target's guests, team members, and partners. As a Lead UX Operations Manager supporting our Enterprise UX team, you will play a critical role in shaping the future of our vendor experiences and contributing to business growth. Your expertise in design program management will be instrumental in supporting and developing best practices for our UX team, focusing on how we work together, how we get work done, and how our work creates impact.

Key Responsibilities

• Collaborate with a multi-disciplinary team of UX leaders, product designers, content designers, engineers, product managers, accessibility consultants, data analysts, and UX researchers to drive design operations and user experience excellence.
• Establish clear processes for design delivery, defining who needs to review work and when, to ensure efficient and high-quality outputs.
• Lead the development and guardianship of standardized, scalable Design Operations processes across the organization, contributing best practices and adoptable ways of working that support the total enterprise.
• Partner with product, engineering, and business teams to define objectives and align desired outcomes, ensuring that design operations are aligned with business goals.
• Develop and evolve UX team metrics to track progress, measure impact, and identify areas for improvement, providing data-driven insights to inform design decisions.
• Build and maintain systems for tracking individual and team utilization, identifying gaps, and supporting hiring plans to ensure that the UX team is adequately resourced and equipped to meet business demands.
• Establish and optimize design team workflows, ensuring alignment and consistency across communication frameworks, project templates, leadership routines, and resource management practices.
• Track and share progress with stakeholders to ensure continued adherence to processes and alignment with team goals, providing transparency and visibility into design operations.

About You

To be successful in this role, you will have:

• 7+ years of experience in digital software product work, with in-house or agency product design teams, demonstrating a deep understanding of design operations and user experience principles.
• A portfolio featuring design operations, program management, and a proven track record of driving design excellence and process improvement.
• Demonstrated success in resource management and capacity planning, including tools and frameworks to support allocation and utilization tracking in a large matrixed organization.
• Analytical and strategic thinking skills, with the ability to translate data and insights into actionable improvements and recommendations.
• Strong facilitation and collaboration skills, with a talent for building relationships and driving alignment across disciplines and stakeholders.
• Able to work well in a large organization with many partners, with a demonstrated track record of building deep relationships and influencing peers and leaders.
• Comfort level working directly with team leadership to help determine the roadmap and prioritization for the team, providing design operations expertise and guidance.
• Experience mentoring and upskilling more junior members of the team, demonstrating a growth mindset and a commitment to developing the skills and capabilities of others.

Essential Qualifications

In addition to the experience and skills outlined above, you will have:

• A strong understanding of design operations principles, practices, and tools, with the ability to apply this knowledge to drive process improvement and design excellence.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Able to work in a fast-paced environment, prioritizing multiple tasks and projects while maintaining attention to detail and meeting deadlines.
• Strong problem-solving skills, with the ability to analyze complex problems and develop creative solutions.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a remote or hybrid work environment, with a proven ability to collaborate and communicate effectively with distributed teams.
• Familiarity with design operations tools and software, such as Asana, Trello, or Jira, with the ability to quickly learn and adapt to new tools and technologies.
• Knowledge of user experience design principles and practices, with a deep understanding of how design operations can support and enable design excellence.

Career Growth Opportunities and Learning Benefits

At Target, we are committed to supporting the growth and development of our team members. As a Lead UX Operations Manager, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs and training, designed to help you build new skills and advance your career.
• Mentorship and coaching, providing guidance and support to help you achieve your career goals.
• Opportunities to work on high-visibility projects and initiatives, driving business growth and impact.
• A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about design operations and user experience.

Work Environment and Company Culture

At Target, we pride ourselves on our company culture and work environment. As a Lead UX Operations Manager, you will be part of a team that values:

• Collaboration and teamwork, with a focus on building strong relationships and driving alignment across disciplines and stakeholders.
• Innovation and creativity, with a commitment to driving design excellence and process improvement.
• Diversity and inclusion, with a focus on building a workplace that is welcoming and inclusive to all team members.
• Community involvement and social responsibility, with a commitment to giving back to our communities and supporting local initiatives and programs.

Compensation, Perks, and Benefits

At Target, we offer a competitive compensation package, with a salary range of $126,600.00 - $227,900.00 per year. In addition to your salary, you will be eligible for a range of perks and benefits, including:

• Comprehensive health benefits and programs, including medical, vision, dental, and life insurance.
• 401(k) and employee discount programs, designed to help you save for the future and enjoy discounts on Target products.
• Short-term and long-term disability programs, providing financial support and protection in the event of illness or injury.
• Paid sick leave, national holidays, and vacation time, allowing you to take time off and recharge.

Conclusion

If you are a motivated and experienced design operations professional, with a passion for driving design excellence and process improvement, we encourage you to apply for this exciting opportunity. As a Lead UX Operations Manager at Target, you will be part of a dynamic team that is committed to innovation, creativity, and community involvement. With a competitive compensation package, comprehensive benefits, and a range of career growth opportunities, this is a role that offers the perfect blend of challenge, reward, and fulfillment. Don't miss out on this opportunity to join our team and help shape the future of design operations at Target.