**Experienced Full Stack Online Chat Specialist – Customer Service Representative (Entry Level) at blithequark**
Are you a motivated and enthusiastic individual with a passion for delivering exceptional customer service? Do you have a knack for resolving issues and providing top-notch support to clients? If so, we're excited to announce that blithequark is seeking an experienced Full Stack Online Chat Specialist – Customer Service Representative (Entry Level) to join our dynamic team!
**About blithequark**
blithequark is a rapidly growing company that's revolutionizing the way businesses interact with their customers. Our mission is to provide innovative solutions that drive customer satisfaction and loyalty. We're a team of passionate and dedicated professionals who are committed to making a difference in the lives of our clients and customers. As a Full Stack Online Chat Specialist, you'll be an integral part of our customer service team, working closely with our clients to provide exceptional support and resolve issues in real-time.
**Responsibilities**
As a Full Stack Online Chat Specialist, you'll be responsible for:
* Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
* Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
* Creating relationships with new customers to better understand and achieve their needs
* Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
* Promoting interest in client products and services
* Consistently achieving established standards of the position
* Continually portraying and projecting a positive and professional image
* Providing administrative support to the customer service team
* May assist with overflow work and other duties as needed
**Key Qualifications**
To succeed in this role, you'll need to possess:
* A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
* PC keyboarding and internet experience
* Strong communication and interpersonal skills, including written and verbal
* An upbeat, positive attitude and professional demeanor
* Articulate and well-accustomed to a client-facing role
* Ability to compose professional emails (a plus)
* Proficient written and verbal communication skills in English
* Basic technical skills (able to navigate through smartphone and computer applications)
* An upbeat, positive, kind, and empathetic personality
**Additional Benefits**
As a Full Stack Online Chat Specialist at blithequark, you'll enjoy a range of benefits, including:
* Company equity program
* Medical, dental, life, and vision insurance
* Unlimited paid time off
* Paid family leave
* Short-term disability
* 401k plan
* Reimbursement for education and professional development
* Employee assistance program
**Work Environment**
This is a remote position, which means you'll have the flexibility to work from the comfort of your own home. You'll need to have a dedicated workspace with a reliable internet connection and a computer or laptop that meets our technical requirements.
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.
**Join the blithequark Team**
At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and innovation. We're excited to welcome talented individuals like you to our team and look forward to hearing from you!