**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

Join blithequark, a leading healthcare company, in its mission to revolutionize the way people experience healthcare. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service to patients in need of life-sustaining medications. If you're passionate about helping others, have a strong work ethic, and are looking for a career with growth opportunities, we encourage you to apply. **About blithequark** At blithequark, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We're an affirmative action employer and an equal opportunity employer, dedicated to creating a workplace where everyone feels empowered to contribute and grow. **Job Summary** We're seeking experienced Customer Service Representatives to join our Inbound Pharmacy Service team, working in our inbound call center in overnight shifts. As a Customer Service Representative, you will be the first point of contact for patients, providing timely and empathetic support to resolve their questions and concerns. If you have a passion for helping others, strong communication skills, and a willingness to learn, we encourage you to apply. **Key Responsibilities** * Respond to patient inquiries via phone, resolving issues related to prescription refills, order status, and insurance coverage * Provide exceptional customer service, ensuring a positive experience for patients * Work collaboratively with the pharmacy team to resolve complex issues and escalate concerns when necessary * Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction * Participate in ongoing training and development to enhance knowledge and skills * Collaborate with colleagues to achieve team goals and objectives **Essential Qualifications** * 1+ year of customer service experience, preferably in a fast-paced, metric-driven environment * 6+ months of high call center experience, with proficiency in Windows, Microsoft, or other applications * Strong communication and interpersonal skills, with the ability to work effectively with patients and colleagues * Ability to work in a dynamic, team-oriented environment * High school diploma, GED, or equivalent experience **Preferred Qualifications** * 6+ months of experience handling and resolving complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions **Training Schedule** * Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule) * Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am (an 8-hour shift will be assigned to you 5 days a week within this time frame) **Compensation and Benefits** * Competitive pay range: $17.02 - $27.16 per hour (dependent on experience and qualifications) * Opportunities for career growth and advancement within blithequark * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Professional development opportunities, including training and education assistance **Work Environment and Culture** * Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction * Opportunities for professional growth and development, with a commitment to diversity, inclusion, and belonging * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance and contributions **COVID-19 Vaccination Requirement** * CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **How to Apply** If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job