Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences that set us apart in the industry. As a leader in our field, we recognize the importance of having a talented and dedicated team that shares our passion for excellence. We are excited to offer remote job opportunities in customer service, allowing you to join our dynamic team and contribute to our renowned customer service from the comfort of your own home.

About the Role

As a Customer Service Representative at blithequark, you will play a vital role in assisting our customers with reservations, inquiries, and various travel-related concerns. This is an excellent opportunity for individuals who are passionate about travel, possess excellent communication skills, and thrive in a fast-paced environment. Our remote work setup allows you to enjoy the flexibility and work-life balance you deserve while being part of a team that values collaboration, innovation, and customer satisfaction.

Key Responsibilities

• Complete data access and balancing functions to ensure accuracy and efficiency in our operations
• Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions to resolve issues promptly
• Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing to provide seamless support
• Work on member cases and projects assigned to you, utilizing your problem-solving skills and attention to detail
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure quality and accuracy
• Log, report, and make necessary GL, account changes, and/or returns to maintain our financial records up-to-date
• Process Stop Pays and Check Batching to ensure efficient payment processing
• Complete daily balancing and department closing to ensure a smooth operation
• Obtain information from members for the timely and correct processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information to ensure accuracy and security
• Communicate with vendors to process fund transfers and resolve any issues that may arise
• Understand and be familiar with outgoing and incoming fund transfer laws and regulations to ensure compliance

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED
• Intermediate Excel and Word skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills, Licenses, and Certifications

To excel in this role, you should possess:

• Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through work experience or education and hands-on use
• Ability to work extended hours in support of business needs
• Excellent customer service skills to provide top-notch support to our members
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to engage professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to maintain excellent performance and attendance

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development programs, as well as opportunities for advancement within the company. You will be part of a dynamic team that values innovation, collaboration, and customer satisfaction, and you will have the chance to learn from experienced professionals in the industry.

Work Environment and Company Culture

Our company culture is built on the principles of excellence, integrity, and customer satisfaction. We strive to create a work environment that is inclusive, supportive, and stimulating, where our employees can thrive and grow. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals, and you will have the opportunity to participate in company-wide initiatives and events.

Compensation, Perks, and Benefits

We offer a competitive compensation package, as well as a range of perks and benefits that are designed to support your well-being and career growth. These may include health insurance, retirement plans, paid time off, and opportunities for professional development.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. You will have the chance to work from the comfort of your own home, enjoy a flexible schedule, and grow your career with a company that values innovation, collaboration, and customer satisfaction. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!