Experienced Bilingual Spanish Customer Service Representative – Delivering Exceptional Support to Diverse Communities in Brooklyn

Welcome to blithequark

At blithequark, our vision is to revolutionize the customer experience landscape by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach new heights while growing our business to make a profound impact globally. Our dynamic culture works together to make the ordinary, exceptional. As a leading provider of customer experience solutions, we are committed to fostering an environment where our employees can thrive, grow, and make a real difference in the lives of our customers.

About Our Team

blithequark is a renowned company based in Brooklyn that has been providing top-notch call center services to enterprise and local government customers in the United States for over 25 years. As a separate subsidiary under blithequark, our team operates with a unique blend of expertise, passion, and dedication to delivering exceptional customer experiences. We are now seeking talented and motivated individuals to join our team as Bilingual Spanish Customer Service Representatives in our Brooklyn office.

Job Overview

We are looking for exceptional listeners who are passionate about finding the right information and solving problems. If you have impressive communication skills, a strong work ethic, and a desire to provide the best services, we want to hear from you. As a Bilingual Spanish Customer Service Representative, you will play a vital role in supporting incoming calls from New York City residents, addressing their concerns, and providing professional and courteous assistance. This is a full-time position with comprehensive health and wellness benefits, paid training, time off, and other employer perks.

Key Responsibilities

• Address incoming inquiries from NYC residents related to city-oriented issues, providing accurate and timely information in a professional and courteous manner
• Maintain a professional demeanor with all customers, providing services with courtesy and patience, even in challenging situations
• Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from customers
• Direct requests to the appropriate department or agency for further action, ensuring seamless and efficient resolution
• Build upon knowledge through product training, interactions with support staff, and quality assurance to enhance daily performance and call handling

Requirements

To be successful in this role, you will need:

• A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with strong command of the English Language, able to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills, with a strong ability to articulate complex information in a clear and concise manner
• Commitment to professionalism and a positive customer service experience, with a focus on empathy, active listening, and problem-solving
• High level of computer proficiency and strong communication skills, with the ability to navigate multiple software systems and tools
• Ability to thrive in a fast-paced environment, dealing with all types of customers and personalities, and willing to work evenings or overnight shifts with weekend schedule availability

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits and perks, including:

• Bilingual only $17 per hour – Training Wage
• Bilingual only $18-19 per hour– After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
• Full health and wellness benefits Day 1 of employment, including medical, dental, and vision coverage
• Paid time off, including vacation days, sick leave, and holidays
• 401(k) retirement plan + company paid life insurance, to help you plan for your future

Career Growth and Development

At blithequark, we are dedicated to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:

• Comprehensive onboarding program, to help you get started in your new role
• Ongoing training and coaching, to help you develop your skills and knowledge
• Opportunities for career advancement, including promotions and lateral moves
• Professional development programs, including workshops, webinars, and conferences

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and inclusive work environment, where our employees can thrive and grow. We offer:

• A collaborative and supportive team environment, where everyone is valued and respected
• A range of employee recognition and reward programs, to recognize and reward your achievements
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace
• A range of employee benefits and perks, including discounts, rewards, and exclusive offers

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support to diverse communities, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our talent acquisition team. We look forward to hearing from you.

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Join Our Team Today!

Don't miss this opportunity to join a dynamic and growing company, where you can make a real difference in the lives of our customers. Apply now to become a part of our team and start your journey to a rewarding and challenging career in customer service.