**Experienced Full Stack Customer Service Representative – Remote Opportunity with blithequark**

Are you passionate about delivering exceptional customer service and making a real impact every day? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark, where you'll have the opportunity to grow your career, develop new skills, and make a meaningful difference in the lives of our clients' customers. **About blithequark** At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. With a culture that values individuality, innovation, and collaboration, we're committed to empowering our associates to thrive, grow, and make a real impact every day. **Job Summary** As a Remote Customer Service Representative with blithequark, you'll be the first point of contact for our clients' customers, providing exceptional service, support, and solutions to their needs. With a strong focus on customer satisfaction, you'll work closely with our team to resolve issues, answer questions, and provide clear, accurate information to our clients' customers. If you're a customer service enthusiast with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Efficiently manage a high volume of inbound calls in a fast-paced environment, providing clear, accurate information and resolving issues to the satisfaction of our clients' customers. * Listen actively to understand customer needs, offering empathetic and professional support to resolve their concerns. * Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies, ensuring confidentiality and compliance with all regulations. * Assist cardholders with inquiries regarding transactions and account statuses, providing clear, concise information and resolving issues in a timely manner. * Process transactions efficiently via web-based applications, handling research requests with precision and accuracy. * Communicate in a warm, empathetic manner, ensuring that our clients' customers feel valued, respected, and supported. * Maintain in-depth knowledge of company and client programs, policies, and technology, staying up-to-date on new developments and innovations. * Support team operations during peak times or absences, helping to maintain seamless service and ensuring that our clients' customers receive the highest level of support. **What We Offer** * Competitive pay: $14.00 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan. * Comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. * Career growth opportunities: We're committed to helping our associates develop new skills, advance their careers, and achieve their goals. * Flexible scheduling: Work from home, with flexible scheduling options to fit your needs and lifestyle. * Paid training: Complete a three-to-six-week paid training program, where you'll learn the skills and knowledge you need to succeed in this role. * Incentive plan: Earn up to an additional $350 per month by meeting performance metrics, such as call quality, attendance, and schedule adherence. * Shift differential: Earn an additional $1.50 per hour for hours worked between 6PM-6AM, and $1.00 per hour for weekend shifts. **What We're Looking For** * A dependable team member with a strong work ethic, who values punctuality and can commit to a consistent work schedule. * An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. * A calm and composed professional who can navigate challenging conversations with empathy and efficiency. * A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. * A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. * A focused multitasker who thrives in a structured, high-volume call center environment. **Required Qualifications** * Must be at least 18 years old and possess a High School Diploma or equivalent. * Must have 6 months of Customer Service, Call Center or Dispatch experience. * Complete a background check, credit check, and security fingerprinting. * Compliance with camera requirements for meetings and training. * Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. * Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. * Equipment: The company will provide all necessary computer equipment. * Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. * Working knowledge of computers and Windows applications. **Preferred Qualifications** * 1+ years of previous call center experience. **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any other relevant documentation. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** blithequark is committed to providing reasonable accommodations to individuals with disabilities. If you require an accommodation to apply for or compete for employment with blithequark, please submit your request through our website or contact our HR department directly. **Pay Transparency Laws** blithequark is committed to complying with pay transparency laws in all locations. The estimated pay for this role is $14 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan. Apply for this job