**Experienced Remote Customer Service Representative – Healthcare and Benefits Support ($18.00 - $20.00 / hour)**

Are you a customer service professional with a passion for delivering exceptional support to individuals navigating complex healthcare and benefits plans? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark, a leading staffing and consulting firm, as a Remote Customer Service Representative. **About blithequark** blithequark is a forward-thinking organization that prioritizes innovation, collaboration, and employee growth. Our team is dedicated to connecting talented individuals with top-tier employers who share our commitment to excellence and equality. As a Remote Customer Service Representative, you will be part of a dynamic team that values diversity, inclusivity, and continuous learning. **Why Join blithequark?** * Competitive pay up to $20/hour, recognizing your expertise and dedication * Opportunity for long-term career success and growth within our organization * Remote work flexibility, allowing you to balance your work and personal life * Chance to work with a leading staffing and consulting firm, shaping the future of the industry * Rewarding and limitless potential for career advancement, with opportunities to develop new skills and take on new challenges **What to Expect (Job Responsibilities)** As a Remote Customer Service Representative, you will be the initial point of contact for inbound participant requests and questions, providing exceptional support and guidance to individuals navigating complex healthcare and benefits plans. Your key responsibilities will include: * Act as an initial point of contact for inbound participant requests and questions, providing timely and accurate responses * Maintain a high level of product and system knowledge to provide support to internal and external partners, including: + HRS products and services + Automated phone system and employee website + HRIS, Salesforce, Sungard, and ORS software packages * Field daily calls from HRS participants with questions regarding HRS products, providing real-time technical support and guidance * Log and document participant conversations/issues, ensuring accurate record-keeping and compliance with regulatory requirements * Provide exceptional customer service, resolving issues and concerns in a timely and professional manner **What Is Required (Qualifications)** To succeed in this role, you will need: * Previous open enrollment experience, preferably in a healthcare-related service * Proficiency in computer software packages, including: + HRIS (Human Resource Information Systems) + Salesforce + Sungard + ORS (Online Registration System) * Knowledge of renewing health and benefits plans, including: + Plan options and benefits + Enrollment procedures and deadlines + Policy updates and rate changes * Ability to update enrollments, policies, and rates, ensuring accuracy and compliance * Excellent communication and customer service skills, with the ability to: + Communicate complex information in a clear and concise manner + Resolve issues and concerns in a timely and professional manner + Build strong relationships with internal and external partners **How to Stand Out (Preferred Qualifications)** While not required, experience in a similar role in a healthcare-related service will be highly valued. Your expertise and passion for delivering exceptional customer service will make you a standout candidate for this role. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Remote Customer Service Representative, you will have access to: * Ongoing training and development opportunities, ensuring you stay up-to-date with the latest industry trends and best practices * Mentorship and coaching from experienced colleagues, providing guidance and support throughout your career journey * Opportunities to take on new challenges and responsibilities, advancing your career and expanding your skillset **Work Environment and Company Culture Highlights** As a Remote Customer Service Representative, you will be part of a dynamic team that values collaboration, innovation, and employee growth. Our company culture is built on: * Diversity, equity, and inclusion, ensuring a welcoming and inclusive work environment * Open communication and transparency, fostering a culture of trust and respect * Continuous learning and development, empowering employees to grow and thrive in their careers **Compensation, Perks, and Benefits** As a Remote Customer Service Representative, you can expect: * Competitive pay up to $20/hour, recognizing your expertise and dedication * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays, ensuring work-life balance and relaxation * Opportunities for career advancement and professional growth, with a clear path for promotion and development **Conclusion** If you are a customer service professional with a passion for delivering exceptional support to individuals navigating complex healthcare and benefits plans, we invite you to join blithequark as a Remote Customer Service Representative. Apply now and take the first step towards a rewarding and limitless career with our dynamic team. Apply for this job