Experienced Customer Success Manager for AI-Driven Solutions – Empowering Businesses to Achieve Their Goals with Innovative Technology

Welcome to blithequark

At blithequark, we are pioneering a new era in artificial intelligence with the development of a revolutionary AI operating system. This cutting-edge technology has the potential to transform the way companies operate, making us a leader in the industry. Our mission is to empower teams and employees to shape the exact tools they need to accelerate their work, thereby redefining the future of work. With a strong foundation in innovation and a commitment to excellence, we are seeking a talented Customer Success Manager to join our team in Paris.

About Our Journey

blithequark has achieved remarkable milestones, including securing significant funding and expanding our presence in the US market. We have reached $1m and $2m ARR milestones in 2024 and are aiming to accelerate our growth by five times by the end of 2025. As a Sequoia-backed company, we have the support of top-tier investors and a team of experienced professionals who share our vision for the future of work. Our team is composed of optimists from renowned companies like Stripe and OpenAI, who are passionate about delivering exceptional results and making a meaningful impact.

Introduction to the Role

The Customer Success team at blithequark plays a vital role in empowering our customers to achieve their goals. As a Customer Success Manager, you will have the opportunity to work with a diverse range of clients, from startups to large tech companies, and contribute to their success. This role is not only about driving customer satisfaction and retention but also about pioneering a new form of Customer Success that leverages the power of GenAI. You will be at the forefront of redefining the customer experience and shaping the future of software solutions.

Key Responsibilities

• Lead and optimize the full customer lifecycle as a trusted advisor, ensuring successful deployment of blithequark's solutions, strategic account reviews, and strong renewal outcomes.

• Help customers identify and unlock key use cases, designing successful programs that align their business objectives with our latest product advancements.

• Empower blithequark builders to drive and facilitate GenAI adoption within their companies, encouraging cross-pollination of successful strategies.

• Be the voice of our users at blithequark, providing insights on their experience to shape our product in the rapidly evolving GenAI landscape.

Requirements

To succeed in this role, you should have significant experience in Customer Success or similar roles, driving adoption and retention for customers, preferably in the SaaS industry. You should also have a proven track record of developing and deploying successful digital adoption and education strategies in a rapidly evolving tech landscape. Experience with AI-driven products is a plus.

• Proven ability to develop complex product knowledge and effectively communicate technical concepts to drive customer adoption and success.

• Excellent communication skills in French and English to effectively engage with a diverse range of stakeholders.

• Curiosity, eagerness to learn, adaptability, and a flair for elegant solutions to first-of-a-kind problems.

• Robust prioritization and multitasking skills to operate with a high level of autonomy and initiative alongside demanding users and in an emerging field.

• Must be a European resident with work authorization.

What We Offer

At blithequark, we offer a unique opportunity to work on a revolutionary AI operating system that will change the way companies operate. You will be part of a talented team that combines the best of startup culture with the backing of top-tier investors. We provide a dynamic and supportive work environment that encourages innovation, creativity, and growth.

Our benefits include:

• Competitive compensation package.

• Opportunities for career growth and professional development.

• Access to cutting-edge technology and innovative solutions.

• A collaborative and dynamic work environment with a team of experienced professionals.

• Flexible working hours and remote work options.

• Comprehensive health insurance and other benefits.

Our Culture

At blithequark, we value diversity, inclusivity, and creativity. We believe that our team members should have the freedom to express themselves, share their ideas, and contribute to the growth and success of the company. We foster a culture of innovation, experimentation, and continuous learning, where everyone has the opportunity to develop their skills and achieve their full potential.

Location

We are prioritizing building our team with an in-person culture at our offices in Paris and San Francisco, valuing the magic that happens when talented people work closely together. As a Customer Success Manager, you will be based in our Paris office, where you will have the opportunity to collaborate with our team and contribute to the growth and success of blithequark.

Why blithequark?

We are not just building another enterprise SaaS tool; we are creating an AI OS that will fundamentally change how companies operate. We believe that existing AI models are powerful enough to have a tremendous impact on the world, and we are committed to building the infrastructure to unlock their full potential. If you are excited about crafting products that reinvent B2B software and want to join a team that combines the best of startup culture with the backing of top-tier investors, we would love to talk.

How to Apply

If you are a motivated and talented individual who is passionate about customer success and AI-driven solutions, please submit your application. Even if you don't check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we are more interested in your potential and passion than a perfect match to our checklist.

Learn More About Us

To learn more about our mission, values, and culture, please visit our website and social media channels. You can also read our product constitution, which outlines our vision for the future of work and our commitment to delivering exceptional results.

• Our product constitution – a story about our mission.

• Agents at work - Latent Space, podcast with our cofounder, 2024.

• LLMs reasoning and agentic capabilities over time - dotAI, podcast with our cofounder, 2024.

We look forward to receiving your application and exploring how you can contribute to the success of blithequark.