Experienced Customer Service Representative – Remote Opportunity for Delivering Exceptional Support and Driving Customer Satisfaction

Welcome to blithequark

At blithequark, we are a global, digital business services company dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is committed to making people's lives simpler, faster, and safer.

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative at blithequark, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is an exciting opportunity to grow and challenge yourself, and discover your potential can take you anywhere you want to go.

Key Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications and Competencies

We are looking for fearless people - people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• College degree preferred but not required

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience

Work from Home Requirements

To work from home, you will need to meet the following requirements:

• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Benefits of Working with blithequark

At blithequark, we offer a range of benefits, including:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. You will have access to training and development programs, as well as opportunities to advance your career. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we believe that you can achieve similar success.

Work Environment and Company Culture

At blithequark, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Compensation, Perks, and Benefits

We offer a competitive compensation package, as well as a range of perks and benefits. These include paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, as well as opportunities for growth and development. Don't miss out on this chance to join our team and take your career to the next level.