Experienced Customer Service Representative for Medicaid Members and Providers - blithequark - Career Opportunity in Health Care Services

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We empower every team member to play a transformative role in our culture and accelerate our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.

Job Overview

As a Member Service Representative at blithequark, you will be the voice of our organization, providing exceptional telephone assistance to Medicaid members and providers. Your role will involve addressing a wide range of inquiries, including eligibility, provider changes, and requests for ID cards. We strive to provide an outstanding experience to our callers every time, and we are looking for individuals with strong customer skills to join our team.

Key Responsibilities

• Answering inbound member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Utilizing high-speed internet connectivity with secure service via an ethernet cable (note: Wi-Fi is not permitted) to ensure seamless and secure operations.
• Participating in comprehensive training provided by blithequark, which includes equipment and ongoing support to ensure your success in the role.
• Adhering to the training schedule (first 6 weeks: 8:30 AM - 5:00 PM EST, Monday through Friday) and production schedule (8:30 AM - 5:00 PM EST, Monday through Friday) to maintain our high standards of service.

Essential Qualifications

• Must reside within 50 miles of Charleston, WV, and be able to commute to the office when necessary due to prolonged technical issues.
• Demonstrate the ability to communicate effectively with members and providers, both orally and in written form, and meet performance standards, attendance requirements, and call quality goals.
• Prove self-sufficiency and the ability to work from home, leveraging your organizational skills and discipline to achieve success in a remote work environment.

Preferred Qualifications

• Experience working remotely in a call center setting, with a proven track record of managing your time and priorities effectively.
• Familiarity with Medicaid and Medicare, which would be a significant asset in providing informed and empathetic support to our members and providers.

Education and Pay Range

A high school diploma or equivalent is required for this position. The typical pay range for this role is $17.00 - $25.15 per hour, which represents the base hourly rate for all positions in this job grade. The actual base salary offer will depend on factors such as experience, education, geography, and other relevant considerations.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. By joining our organization, you will have access to a wide range of benefits, including:

• A comprehensive suite of medical, dental, and vision benefits to support your well-being and that of your family.
• Eligibility to enroll in our 401(k) retirement savings plan and an Employee Stock Purchase Plan, designed to help you plan for your future financial security.
• A fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs to support your overall health and resilience.
• Education assistance, free development courses, a store discount, and discount programs with participating partners, all aimed at enriching your professional and personal life.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year, to ensure you have the time to relax and recharge.

Work Environment and Company Culture

blithequark prides itself on a work environment that is inclusive, supportive, and focused on making a positive impact on the lives of our members and the communities we serve. Our company culture is built on the principles of empathy, innovation, and excellence, and we strive to create an atmosphere where every team member feels valued, respected, and empowered to contribute their best work.

Compensation, Perks, and Benefits

In addition to a competitive salary, blithequark offers a comprehensive benefits package designed to support your financial, physical, and emotional well-being. From health insurance and retirement plans to education assistance and paid time off, we are committed to providing a rewarding and supportive work environment that allows you to thrive both personally and professionally.

Conclusion

If you are a compassionate and customer-focused individual looking for a challenging and rewarding role in health care services, we encourage you to apply for the Member Service Representative position at blithequark. Join our team and become part of a dynamic and purpose-driven organization that is dedicated to making a difference in the lives of our members and the communities we serve. Apply now and take the first step towards a fulfilling career with blithequark.

Apply now to join our team and start your journey with blithequark today!