Experienced Onsite Customer Service and Data Entry Representative for Pet-Parent Clients - $27/Hour Full-Time Opportunity at blithequark

Introduction to blithequark

blithequark, the fastest-growing authorized online pharmacy retail business in the market today, is seeking highly motivated and confident individuals to join our exceptional Veterinary Assistance team onsite in Louisville, KY. As a leader in the industry, we prioritize providing a stunning client and customer experience. Our colleagues are dedicated to delivering heavenly customer care and handling prescription endorsements for veterinary medication with precision and compassion.

Job Overview

In this role, you will have the opportunity to "wow" our pet-parent clients and colleagues with exceptional customer service, ensuring seamless interactions and resolving issues promptly. As an Onsite Customer Service and Data Entry Representative, you will be responsible for handling inbound and outbound calls, resolving client issues, and explaining order requests to veterinary facilities. Your attention to detail, excellent communication skills, and ability to multitask will be essential in this fast-paced environment.

Key Responsibilities:

• Connect directly with veterinary facilities to arrange prescription endorsements, resolve client issues, and clarify order requests.
• Analyze and troubleshoot to determine suitable solutions for clients and center partners, and follow up as needed to resolve issues.
• Complete data entry of medications into blithequark's healthcare software, ensuring accuracy and attention to detail.
• Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
• Work with empathy, undivided attention, patience, compassion, and kindness to clients and partners alike.
• Communicate with veterinary facilities via phone (and occasionally other channels as needed) on various subjects, primarily using our internal program and systems to navigate solutions and record center note accounts.
• Expect a significant portion of the typical business day to be spent on outbound veterinary facility/client phone contacts.

Essential Qualifications:

To be successful in this role, you will need to possess:

• Excellent interpersonal skills (written, verbal, and listening).
• Ability to multitask (e.g., chat on the phone while navigating on the computer and taking notes).
• Work with ownership, be a self-starter, and demonstrate attention to detail.
• Proficiency with Microsoft Outlook.
• High school diploma or equivalent.
• Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable.
• Critical thinking skills.
• Demonstrated ability to multitask and perform well in a fast-paced environment.
• Ability to adapt to change according to the business needs of the organization.
• Flexibility to adjust schedule and work overtime as needed by the specialty unit.
• Proven ability to maintain confidentiality and secure sensitive information.
• Ability to pass a background investigation.

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Bachelor's degree in a related field.
• Previous experience in customer service, data entry, or a related field.
• Familiarity with veterinary pharmacy operations and procedures.
• Knowledge of medical terminology and pharmaceutical concepts.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our colleagues. As a member of our team, you will have access to:

• Competitive starting wages.
• Opportunities for wage increases starting after 3 months of service.
• Climate-controlled work environment.
• Employee 20% Discount Program at blithequark for all your pet needs.
• 401(k) with company matching.
• Team-building events and company-sponsored lunch gatherings.
• Career development and advancement opportunities.
• Insurance eligibility on the first of the month.
• Subsidized child, adult, and pet care through Care.com.
• Discounts on various items through the LifeMart Discount platform.

Work Environment and Company Culture

At blithequark, we prioritize the safety, well-being, and culture of our colleagues. Our work environment is designed to be supportive, inclusive, and stimulating, with a focus on:

• Collaboration and teamwork.
• Open communication and feedback.
• Continuous learning and development.
• Recognition and reward for outstanding performance.
• A culture of empathy, kindness, and compassion.

Compensation, Perks, and Benefits

As a valued member of our team, you can expect:

• Competitive hourly rate of $27/hour.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional growth and advancement.
• A dynamic and supportive work environment.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the chance to make a meaningful difference in the lives of our pet-parent clients and colleagues, while growing and developing your skills in a supportive and inclusive environment. Don't miss out on this opportunity to join our exceptional team and take your career to the next level. Apply now to become a part of the blithequark family!