Experienced Remote Customer Service Representative for Non-Emergency Medical Transportation Program – Delivering Exceptional Support and Service Excellence

Welcome to blithequark

blithequark is a leading GovCon Solutions and Services provider, dedicated to supporting Federal Agencies, State Governments, and Commercial Companies with mission-critical programs. Since 2008, we have been providing top-notch support around the globe, and we are now seeking talented and compassionate individuals to join our team as Remote Customer Service Representatives. Our Non-Emergency Medical Transportation Program is designed to provide essential services to those in need, and we are committed to delivering exceptional support and service excellence to our customers.

Job Overview

As a Remote Customer Service Representative at blithequark, you will be the front-line representative and image of our company, handling a variety of tasks that require excellent communication, problem-solving, and customer service skills. Your primary responsibility will be to provide top-quality customer service experience to a diverse customer population, ensuring that their needs are met in a timely and professional manner. If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
• Provide top-quality customer service experience to a diverse customer population, responding to their inquiries and concerns in a timely and professional manner
• Enter Customer Contact information into appropriate software systems, ensuring accuracy of data entries and maintaining confidentiality and compliance with HIPAA regulations
• Schedule trips in the most cost-effective manner, meeting job-specific key performance indicators and goals
• Respond to customer complaints and document them accordingly, maintaining a high level of customer satisfaction and service excellence
• Maintain daily customer scheduling for Eligibility staff, collecting, tracking, and maintaining all monies collected for replacement IDs
• Communicate professionally with Leadership both internally and externally, maintaining program spreadsheets and ensuring regular attendance for assigned shifts

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED
• Typing speed of 30 WPM or greater
• One year of customer service experience, with six months of experience working in a customer service contact center preferred
• Must be authorized to work in the United States

In addition to these requirements, we are looking for individuals who possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously. If you are a team player who is passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and leadership
• Strong problem-solving and analytical skills, with the ability to handle multiple tasks simultaneously and prioritize responsibilities
• Ability to work in a fast-paced environment, maintaining a high level of customer satisfaction and service excellence
• Strong attention to detail, with the ability to maintain accuracy and confidentiality of customer information
• Ability to work independently and as part of a team, with a strong commitment to delivering exceptional customer service and making a positive impact on people's lives

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development, as well as ongoing training and support to help them succeed in their roles. As a Remote Customer Service Representative, you will have the opportunity to develop your skills and knowledge in customer service, communication, and problem-solving, with the potential to advance to leadership roles or other positions within the company.

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and respectful workplace culture that encourages collaboration, creativity, and innovation. As a Remote Customer Service Representative, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload. You will also have access to a range of tools and resources to help you succeed in your role, including ongoing training and support, as well as opportunities for career growth and development.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a hourly rate of $16.02, as well as a range of benefits, including:

• Dental insurance
• Health insurance
• Vision insurance

We also offer a range of perks and incentives, including opportunities for career growth and development, as well as ongoing training and support to help you succeed in your role.

Conclusion

If you are a passionate and compassionate individual who is committed to delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and advance your career in a fast-paced and rewarding environment. Don't miss out on this opportunity to join our team and make a difference in the lives of others. Apply now to become a part of the blithequark team and start your journey to a rewarding and challenging career in customer service.