**Customer Experience Advocate – Delivering Exceptional Service at blithequark**

**Job Summary:** Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a collaborative and dynamic environment where innovation and teamwork come together to drive success? If so, we invite you to join our team at blithequark as a Customer Experience Advocate. In this role, you will be the face of our company, providing personalized and proactive support to customers, dealers, and third parties through various communication channels. As a key member of our Experience Center Central Customer Care Team, you will have the opportunity to grow and develop your skills, working with a talented and diverse group of professionals who share your passion for delivering world-class customer experiences. **About blithequark:** At blithequark, we are a forward-thinking organization that is revolutionizing the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. As a leading brand in the industry, we are committed to creating a workplace culture that values diversity, respect, and teamwork. Our team members are the driving force behind our success, and we are dedicated to providing them with the tools, resources, and opportunities they need to grow and thrive. **The Role:** As a Customer Experience Advocate, you will be responsible for providing exceptional customer service and support through various communication channels, including phone, email, and written correspondence. You will work closely with customers, dealers, and third parties to resolve their issues and concerns, while providing personalized and proactive support to enhance their overall experience. Your primary responsibilities will include: * Responding to customer inquiries and resolving issues in a timely and accurate manner * Analyzing account characteristics and working with customers to resolve their issues * Providing "best in class" customer service and following engagement strategies to enhance customer satisfaction and build loyalty * Documenting all activities in a clear and concise manner utilizing the appropriate systems and procedures * Staying up-to-date with changes in policy and procedures to ensure compliance with high-risk processes **What We're Looking For:** We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and making a lasting impact on people's lives. To be successful in this role, you will need: * A high school diploma or equivalent * A college degree or equivalent work experience preferred * Excellent verbal communication and interpersonal skills * Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment * Consistent adherence to the applicable call model * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities **What We Offer:** At blithequark, we are committed to providing our team members with a comprehensive benefits package and opportunities for growth and development. Some of the benefits and perks we offer include: * Competitive base salary and benefits effective day one * Hybrid (home/onsite) work schedule following training based on meeting and maintaining performance expectations * Professional growth and development programs to help advance your career, as well as tuition reimbursement * Vehicle purchase and lease programs * Comprehensive health care and wellness plans for your entire family * Flextime and virtual work options (if applicable) * Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from blithequark regardless of whether you contribute * Paid holidays and paid time off * Referral services related to prenatal services, adoption, childcare, schools, and more * Tax-advantaged accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) **Belonging at blithequark:** At blithequark, we believe that our success begins and ends with our people. We are committed to creating a workplace culture that values diversity, respect, and teamwork. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Our team members are the driving force behind our success, and we are dedicated to providing them with the tools, resources, and opportunities they need to grow and thrive. **Career Possibilities:** At blithequark, we are a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know that diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they are a business imperative. Together, we're empowered to forge our own paths – to be agile, curious, and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a lasting impact on people's lives, we invite you to apply for the Customer Experience Advocate role at blithequark. Please submit your application through our website, and we will be in touch to discuss the next steps in our interview process. Apply Job! Apply for this job