**Experienced Data Entry Specialist – Live Chat Support & Marketing Campaign Management**
At blithequark, we're on a mission to revolutionize the way people consume entertainment content. As a key member of our team, you'll play a vital role in ensuring accurate and efficient data management while providing exceptional live chat support to our valued subscribers. If you're passionate about delivering top-notch customer experiences and have a knack for data analysis, we want to hear from you!
**About blithequark**
blithequark is a global entertainment company that's changing the way people watch movies and TV shows. With a presence in over 190 countries, we're committed to delivering high-quality content that resonates with diverse audiences worldwide. Our Asia-Pacific region is a key growth area, and we're excited to see our content reaching new heights and captivating audiences across the globe.
**Marketing's Core Purpose**
At blithequark, marketing's core purpose is to maximize the impact of our content, product, and brand so that everyone, everywhere wants to watch blithequark. Our marketing planning group helps achieve this goal as a global concept and strategic planning partner, connecting across markets and regions to maximize the effect of our brand campaigns and initiatives for audiences worldwide.
**Job Summary**
As a Data Entry Specialist, you'll be responsible for managing data content and leading marketing campaign control for titles that travel and are promoted in multiple markets. You'll analyze data on series and movies that will grow the business in the APAC region, assist in approach and creative campaign development for international titles in APAC markets, and participate with regional partners to identify title and campaign opportunities.
**Key Responsibilities:**
* Construct and maintain robust working relationships with key marketing stakeholders in markets across APAC, UCAN, EMEA, and LATAM, as well as with cross-functional Marcomms partners in APAC markets.
* Be knowledgeable about APAC markets and represent regional priorities and POV in global boards.
* Work closely with content and x-functional marketing partners to evaluate the slate with applicable data inputs and identify title and campaign possibilities to impact in APAC and other local markets.
* Function as the point of contact for key global content priorities, socializing titles and tasks with APAC markets, and identifying opportunities for the campaigns to travel and have business effects.
* In partnership with domestic territory leads in other regions, contribute to the strategic development of priority import campaigns, from upstream planning to rollout, ensuring that campaigns are best-in-class for success to drive impact in APAC markets.
* Work closely with marketing groups to define the campaign marketing strategies that resonate with global audiences outside of the home territory – eg. Through culturally relevant positioning, early quick and roadmap development, campaign deployment timelines, etc.
* Run as an APAC marketing campaign planning lead, ensuring guidance and alignment on campaign approach, creatively exceptional ideas, global and local methods, and rollout throughout multiple markets.
* Provide APAC regional IQ insights to global teams in other areas. (Eg. Cultural behavior, traits, learnings, title tests).
* Lead select international and regional tasks as APAC marketing consultant, ie multi-title campaigns, tooling trends, and other business priorities.
**The Ideal Candidate**
* A person who exemplifies the blithequark way of life and values.
* A natural problem-solver who can work through challenges and navigate with ease in ambiguity.
* A remarkable communicator, a creative partner, and a strategic thinker who can contribute to early decision-making on campaigns in partnership with content, MarComms, and other cross-functional and local partners.
* Selfless and collaborative, and willing to move beyond roles and titles to get great work done.
* A track record of successful cross-functional work and a person who can distill insights and data and lead deftly across the various components of campaign development.
* A collaborative spirit who possesses a strong creative and strategic sensibility and who can expertly build and maintain and partnership, influence key stakeholders, and foster deep relationships across the business.
* Potential to thrive in a fast-paced and collaborative environment and demonstrate robust judgment and a solution-driven mindset. Multi-tasker, but with clear time control and prioritization capabilities.
* A deep interest in our global business and the potential to quickly build global IQ and expertise in regional and cultural nuances that inform our strategies and campaign development.
* Obsessed with television and movie content, with a little understanding of the entertainment landscape and business trends in APAC and the ability to deliver our content to audiences in APAC and around the world.
* Skilled in working in Asia and with other global markets.
* Fluent in English.
**Additional Responsibilities**
* Greet and assist customers in a friendly and professional manner.
* Understand customer needs and recommend appropriate products or services.
* Demonstrate product knowledge and provide accurate information to customers.
* Assist in product selection, suggesting alternatives and options where applicable.
* Make business transactions, manage money, and process payments with precision.
* Keep the sales area clean and organized, ensuring that merchandise is displayed correctly.
* Monitor product status and assist with returns and returns.
* Collaborate with team members to achieve individual and team marketing goals.
* Build and maintain strong customer relationships through excellent service.
* Stay connected with product knowledge, promotions, and company policy.
* Handle customer inquiries, concerns, and complaints in a professional manner.
* Follow all company safety policies, procedures, and procedures.
**Eligibility:**
* High school diploma or equivalent.
* Previous sales or customer experience preferred.
* Strong communication and interpersonal skills.
* Excellent customer service skills and friendly approachable behavior.
* Ability to work in a fast-paced, team-oriented environment.
* Basic math skills and the ability to manage financial transactions.
* Attention to detail and attention to detail keeps the workplace clean and organized.
* Flexible working evenings, weekends, and holidays as needed.
* Knowledge of the products/services offered by the company is a plus.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Flexible working arrangements to support work-life balance.
* Access to the latest technology and tools.
* Opportunities to work on high-profile projects and campaigns.
* Collaborative and supportive team environment.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and have a knack for data analysis, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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