**Experienced Work-from-Home Customer Service Representative – Virtual Support Agent**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team of dedicated Virtual Support Agents at ECS, a leading provider of customer service solutions. As a Work-from-Home Customer Service Representative, you will play a vital role in delivering top-notch support to our clients' customers, working from the comfort of your own home. **About ECS** At ECS, we pride ourselves on being a forward-thinking company that values innovation, flexibility, and customer satisfaction above all else. With a team of over 2,000 agents, we offer a wide range of support services, including travel arrangements, roadside assistance, tax support, and Disney reservations, to name a few. Our virtual agents are the face of our company, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. **Job Summary** As a Work-from-Home Customer Service Representative, you will be responsible for providing top-notch support to our clients' customers via phone, video calls, and live chats. You will work from the comfort of your own home, with the flexibility to choose your own hours and schedule. Our ideal candidate is a motivated, customer-focused individual with excellent communication skills, a positive attitude, and a willingness to learn and grow with our company. **Responsibilities** As a Work-from-Home Customer Service Representative, your key responsibilities will include: * Participating in comprehensive training and certification courses to ensure you have the skills and knowledge needed to excel in your role * Providing exceptional customer service by guiding and helping others with a friendly attitude, empathy, and a solutions-focused approach * Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service * Committing to and following through on working a minimum number of hours per week, with the flexibility to choose your own schedule * Being accountable in all areas of work with us, including meeting performance metrics, adhering to company policies, and maintaining a high level of professionalism **Qualifications** To be considered for this role, you must meet the following qualifications: * **Standard Requirements** + Customer experience preferred but not required; must have excellent communication skills and a positive attitude + Must have a quiet, dedicated work space with a desktop or laptop, headset, and reliable wired high-speed internet connection + Must demonstrate professionalism with excellent typing, communication, and computer skills + Must be skilled in spelling and grammar rules + Must be willing to submit to standard background check, drug test, technology check, and voice assessment + Must be willing to work hard and strive for high customer satisfaction ratings + Must be articulate with excellent command of the English language + Must be 18 years old or older + Must have a high school degree or equivalent + Must be authorized to work in the US + Must reside in the US + Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin + Access to a smartphone for system verification required * **Technical Requirements (Read Carefully)** + CPU Speed: Dual-Core 2.8 GHz or better + Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor + No Atom, Celeron, Pentium, Opteron Processors + Minimum Hard Drive Available Space: 20 GB + Minimum Hard Drive Total Space: 60 GB + Minimum Internet Download Speed: 10 mbs + Minimum Internet Upload Speed: 3 mbs + Maximum Network Latency: 120 ms + Windows 10 (64bit) Operating System + Minimum RAM: 4 GB + Must have a desktop or laptop with an ethernet cable connected to your computer from your router or modem + Incompatible devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed **What We Offer** As a Work-from-Home Customer Service Representative, you will enjoy a range of benefits, including: * **Competitive Pay**: Starting pay is $10/hour for a minimum of 40 hours per week, with the potential to earn up to $60,000 per year * **Flexible Scheduling**: Choose your own hours and schedule to balance work and personal life * **Autonomy**: Work independently from the comfort of your own home * **Bonuses and Incentives**: Earn bonuses and incentives based on performance, hours worked, and customer satisfaction * **Career Growth Opportunities**: Develop your skills and advance your career with our company * **Learning Benefits**: Access to comprehensive training and certification courses to ensure you have the skills and knowledge needed to excel in your role * **Work-Life Balance**: Enjoy a healthy work-life balance with flexible scheduling and autonomy **Company Culture** At ECS, we value innovation, flexibility, and customer satisfaction above all else. We're a dynamic, fast-paced company that's always looking for ways to improve and grow. Our company culture is built on the following core values: * **Customer Focus**: We're passionate about delivering exceptional customer experiences * **Innovation**: We're always looking for new and better ways to do things * **Flexibility**: We offer flexible scheduling and autonomy to balance work and personal life * **Teamwork**: We work together as a team to achieve our goals * **Professionalism**: We maintain a high level of professionalism in all aspects of our work **How to Apply** If you're a motivated, customer-focused individual with excellent communication skills and a positive attitude, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or training. We look forward to hearing from you! **Equal Employment Opportunity** ECS is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job