Experienced Customer Service Representative – Full Time Work from Home Opportunity with blithequark, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to blithequark

At blithequark, every single one of us shares a single, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering everyone who works at blithequark to feel the impact of their role in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Overview

blithequark's Customer Care division is hiring hundreds of Customer Care Representatives in the Las Vegas, NV area. We are looking for individuals who are interested in a flexible work schedule and are committed to delivering heart-driven service to our millions of plan members. As a Customer Service Representative, you will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.

Key Responsibilities

• Assist members with their pharmacy benefit plans via inbound calls
• Answer questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Offer solutions to help simplify members' health care experience
• Learn about health care and expand your own experiences
• Open doors to additional opportunities within blithequark

Requirements and Qualifications

To be successful in this role, you must meet the following requirements:

Essential Qualifications

• 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications
• High School Diploma

Preferred Qualifications

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills

Work Environment and Culture

At blithequark, we prioritize our colleagues' growth and well-being. Our comprehensive training program is designed to ensure your success on the team, including 8 weeks of onsite training. You will experience hands-on learning, interact with trainers, and engage with leadership from day one. We offer a flexible work schedule, with days off and hours that may vary. Scheduled start times will rotate to support business needs, and site hours are 6am-7pm local time.

Career Growth Opportunities

Our Care colleagues have opportunities to grow in and outside of our business unit, with opportunities for advancement from a REP I to a REP II and III. We have a Career Mapping guide to support your progression and want to see you excel. At blithequark, we always seek to keep the colleague at the heart of what we do when meeting business demands.

Compensation and Benefits

The typical pay range for this role is $17.00 - $27.90 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. blithequark offers a full range of medical, dental, and vision benefits, as well as a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and a fully-paid term life insurance plan. We also provide numerous well-being programs, education assistance, free development courses, a store discount, and discount programs with participating partners. Our employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

Our application process is simple: apply online and take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position. If you are a motivated and customer-focused individual who is passionate about delivering heart-driven service, we encourage you to apply for this exciting opportunity to join the blithequark team.

Conclusion

At blithequark, we are committed to making a positive impact on the lives of our members and our communities. As a Customer Service Representative, you will play a vital role in delivering enhanced human-centric health care and making a difference in the lives of millions of plan members. If you are ready to bring your heart to work and join a team that is dedicated to transforming the health care experience, apply now to become a part of the blithequark family.