Experienced Customer Support Representative – Family Technology Solutions and Co-Parenting Application Expert

Introduction to blithequark

blithequark is a pioneering technology company dedicated to empowering families to thrive across all life's circumstances. By bringing together three leading family management brands, we offer a holistic set of solutions for families worldwide. Our mission is to provide innovative technology that makes a positive impact on the lives of parents, children, and practitioners. With a recent private investment round, we are poised for accelerated growth, and we're seeking passionate team members to join us on this exciting journey.

About Our Brands

Our portfolio includes the world's most trusted co-parenting application, a leading family organizing app in the U.S., and a prominent European-based family organization app. These platforms have already made a significant difference in the lives of millions of families, with over 250,000 5-star ratings and nearly one million parents and family law practitioners leveraging our technology to coordinate schedules, record documentation, exchange digital payments, and settle disputes.

Our Vision

At blithequark, we envision a future where families can navigate life's challenges with ease, using our technology solutions to communicate, organize, and thrive. We believe that by providing exceptional customer support, we can build trust and loyalty with our users, ultimately creating a safer and more productive environment for families to co-exist.

Job Summary

We are seeking an experienced Customer Support Representative to join our team at blithequark. As a key member of our support team, you will provide technical and billing support to application users, serving as a vital point of contact between end-users and our development team. Your primary goal will be to deliver exceptional customer experiences, resolving issues with expediency and courtesy while maintaining a deep understanding of our products, services, and promotions.

Key Responsibilities

• Provide technical, account, and billing support for customers using our mobile app and website
• Quickly resolve customer questions and requests in a friendly, professional manner
• Diagnose and report on technical glitches, sharing customer feedback with our development team
• Educate customers on our features and benefits, ensuring they maximize the value of our solutions
• Grow and maintain a working knowledge of all company products, services, and promotions
• Grow and maintain a working knowledge of all Customer Support policies, procedures, and protocols
• Understand and profile customer needs to make recommendations for additional services

Who You Are

To succeed in this role, you should be a critical thinker with excellent interpersonal skills, able to break down and resolve issues quickly and effectively. You should be an effective communicator who shows patience and empathy towards customers and colleagues, with a collaborative mindset and a passion for helping families thrive.

Essential Qualifications

• A high level of web proficiency and strong computer skills
• Strong communication skills, both written and verbal, with an eye toward grammatical proficiency
• Proficiency in Microsoft Office and a solid understanding of Web, Android, and iOS platforms and operating systems
• Demonstrated experience in customer support, customer experience, or customer-facing roles is preferred
• Bachelor's/Professional degree or equivalent experience is preferred

Preferred Qualifications

• Experience with error reporting tools like JIRA
• Experience with customer support tools like Zendesk
• Knowledge of the Family Law industry

Why Join blithequark?

By joining our team, you'll become part of a growing and innovative organization that's making a real difference in the lives of families. You'll have the opportunity to contribute meaningfully to our mission, working in a positive and supportive culture that values curiosity, inventiveness, and collaboration.

Our Culture

At blithequark, we strive to create a work environment that's smart, humble, hardworking, and collaborative. We believe in providing our team members with the tools and resources they need to succeed, including a comprehensive benefits package, flexible working arrangements, and opportunities for learning and development.

Benefits and Perks

Our benefits package includes:

• Full Medical: blithequark pays 100% of the premium for employee and additional family members
• 401k: Up to a 4% match with immediate vesting
• 12 weeks paid leave for all new parents
• 12 Paid Company Holidays + Paid Winter Break + Additional You Days
• Learning & Development stipend for employees
• Supportive and flexible working environment – work from anywhere!

Diversity and Inclusion

blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Conclusion

If you're passionate about helping families thrive and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at blithequark, you'll be part of a dynamic team that's shaping the future of family technology solutions. Join us on our mission to make a positive impact on the lives of families around the world.