Experienced Customer Experience Analyst and Program Manager for Innovative Retail Technology Development and Deployment

Introduction to blithequark

At blithequark, we are revolutionizing the retail landscape by harnessing the power of technology to create seamless and enjoyable shopping experiences. Our mission is to reduce friction in traditional shopping environments, making it easier for customers to find what they need and want. We are committed to innovation, customer obsession, and excellence in everything we do. As a contract role providing services to blithequark via Allegis Global Solutions, you will have the opportunity to be part of a dynamic team that is shaping the future of retail.

About the Role

We are seeking a highly skilled and customer-focused Customer Experience Analyst to join our core development team. As a key member of our team, you will play a critical role in testing, validating, and launching new technology at customer locations. Your expertise in customer-facing program management, process development, and delivery will be essential in helping us achieve our goal of providing a world-class shopping experience. If you are passionate about working in a fast-paced environment, collaborating with cross-functional teams, and obsessing about customers as much as we do, then this role is perfect for you.

Key Responsibilities

• Evaluating the functionality and customer experience (CX) of new technology to identify areas for improvement and optimize performance
• Providing technical and CX feedback to development teams to inform product development and ensure that customer needs are met
• Visiting customer sites to deploy new technology, collect feedback, and quantify the impact of new solutions
• Summarizing results in writing for presentation to development team leadership, highlighting key findings, and recommending future improvements
• Collaborating with cross-functional teams, including development, operations, and marketing, to ensure that customer needs are integrated into product development and deployment

Qualifications

Essential Qualifications

• A 4-year science or engineering degree, demonstrating a strong foundation in technical principles and problem-solving
• Strong communication and data analysis skills, with the ability to distill complex information into actionable insights
• Minimum of 2 years of product development experience in consumer hardware development and deployment, with a proven track record of delivering results in fast-paced environments
• Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences, including technical and non-technical stakeholders
• Previous experience analyzing risk/reward tradeoffs and making decisions in ambiguous and ever-changing environments, demonstrating adaptability and sound judgment

Preferred Qualifications

• Bachelor's Degree in Engineering or a similar technical field, providing a strong foundation in technical principles and problem-solving
• Scripting skills, with experience in languages such as Python, Ruby, or JavaScript, demonstrating proficiency in automation and data analysis
• Formal coursework or training in project management, with experience in Agile methodologies and project planning tools, demonstrating ability to manage multiple priorities and deadlines

Skills and Competencies

To be successful in this role, you will need to possess a unique combination of technical, business, and interpersonal skills. These include:

• Strong technical skills, with experience in consumer hardware development and deployment
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate complex information to diverse audiences
• Strong data analysis and problem-solving skills, with experience in data-driven decision making and process improvement
• Ability to work in a fast-paced environment, with multiple priorities and deadlines, demonstrating adaptability and sound judgment
• Passion for customer experience and obsession with delivering exceptional results, demonstrating a customer-centric mindset and commitment to excellence

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a contract role, you will have the opportunity to work on exciting and challenging projects, collaborate with experienced professionals, and develop new skills and competencies. Our learning and development programs are designed to help you achieve your career goals, whether you are looking to advance in your current field or transition into a new area.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of innovation, customer obsession, and excellence, with a strong emphasis on collaboration, teamwork, and mutual respect. We believe in empowering our employees to take ownership of their work, providing the resources and support needed to succeed, and recognizing and rewarding outstanding performance.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a pay range of $38 - $42 per hour, depending on experience. In addition to competitive pay, we provide a range of perks and benefits, including opportunities for professional growth and development, flexible work arrangements, and access to cutting-edge technology and tools.

Conclusion

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Experience Analyst at blithequark, you will have the chance to work on innovative projects, collaborate with experienced professionals, and develop new skills and competencies. Don't miss out on this opportunity to join our dynamic team and contribute to the future of retail. Apply now and take the first step towards an exciting and rewarding career at blithequark.

How to Apply

To apply for this role, please submit your application through our website. We will review all applications and contact selected candidates to discuss the opportunity further. Thank you for considering blithequark as your next career destination.

Diversity and Inclusion

blithequark is an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds, regardless of race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.