**Experienced Full Stack Customer Service Representative – Remote Contact Center**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking a highly motivated and energetic Full Stack Customer Service Representative to join our remote contact center team. As a key member of our team, you will be responsible for providing top-notch customer support, technical assistance, and sales interactions to our valued clients. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, and IT services. We help our clients take on their customer experience (CX) and digital experience (DX) challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, blithequark is the holding company for a range of innovative brands, including Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736). **Job Summary** As a Full Stack Customer Service Representative, you will be the face of blithequark, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experiences. You will be responsible for: * Listening to customers, understanding their needs, and resolving customer issues in a timely and professional manner * Utilizing systems and technology to complete account management tasks, recognize sales opportunities, and apply sales skills to upgrade * Explaining and positioning products and processes with customers, escalating customer dissatisfaction with managerial teams when necessary * Ensuring first call resolution through problem-solving and effective call handling **Key Responsibilities** * Provide exceptional customer service, technical support, and sales interactions to clients via phone, email, and chat * Resolve customer issues in a timely and professional manner, ensuring first call resolution * Utilize systems and technology to complete account management tasks, recognize sales opportunities, and apply sales skills to upgrade * Explain and position products and processes with customers, escalating customer dissatisfaction with managerial teams when necessary * Collaborate with internal teams to resolve complex customer issues and improve overall customer experience * Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales targets **Essential Qualifications** * 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words per minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * Aptitude for conflict resolution, problem-solving, and negotiation * Customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus **Preferred Qualifications** * 1-2 years of customer service experience in a call center or similar environment * Experience with CRM software and other customer service tools * Basic knowledge of sales principles and techniques * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Basic knowledge of sales principles and techniques * Ability to type swiftly and accurately (20+ words per minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system **Career Growth Opportunities and Learning Benefits** * Opportunities for career advancement and professional growth * Comprehensive training program to develop skills and knowledge * Ongoing coaching and feedback to support performance improvement * Access to industry-leading tools and technologies * Collaborative and dynamic work environment with a team of experienced professionals **Work Environment and Company Culture** * Remote work environment with flexible scheduling options * Collaborative and dynamic work environment with a team of experienced professionals * Opportunities for socialization and team-building activities * Recognition and rewards for outstanding performance and contributions * Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and paid holidays **Compensation and Perks** * Competitive hourly rate ($12.10 - $16.10 per hour) * Opportunities for regular raises and performance-based bonuses * Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and paid holidays * Access to industry-leading tools and technologies * Recognition and rewards for outstanding performance and contributions **How to Apply** If you are a motivated and energetic customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We believe that diversity and inclusion are essential to our success and strive to create a work environment that reflects the diversity of our clients and communities. **Reasonable Accommodation** blithequark is committed to providing reasonable accommodation to qualified employees with disabilities. If you require accommodation during the application or hiring process, please notify us in advance. **Note** This job description is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Apply for this job