Experienced Customer Experience Administrator – Remote Customer Service and Administration Specialist for Home Repair and Maintenance Services

Introduction to blithequark

At blithequark, we are revolutionizing the way home repairs and maintenance services are delivered, aiming to be the first call for homeowners across the US. Our mission is built on a foundation of exceptional customer experience, and we are seeking a highly skilled and dedicated Customer Experience Administrator to join our team. As a remote, part-time position, this role offers the flexibility to work from the comfort of your own home while making a significant impact on our customers' lives.

Job Overview

The Customer Experience Administrator will play a pivotal role in overseeing all customer activity within blithequark, ensuring that our Home Techs maintain the highest standards of service. As the primary point of contact for customers, you will be responsible for managing multiple touchpoints, from the initial interaction to the completion of a job, and assisting with repeat customer opportunities. Reporting directly to the President of blithequark, you will be an integral part of our team, working closely with Home Techs, the Owner General Manager, and customers to deliver exceptional service and ensure customer satisfaction.

Key Responsibilities

• Accept inbound customer calls, leads, and return customer messages within 24 hours, providing timely and professional responses to customer inquiries.
• Prepare, approve, and send job proposals, following up with customers to schedule appointments after deposits are received.
• Manage daily scheduling of Home Techs, ensuring efficient allocation of resources and minimizing delays.
• Schedule home onsite visits for more complicated proposals, coordinating with customers and Home Techs to ensure seamless execution.
• Communicate with customers regarding scheduling and job updates, keeping them informed throughout the process.
• Update social media and the company website with referral statements and job photos, showcasing our work and promoting our services.
• Call back completed jobs to gather service updates and referrals, continuously improving our services and building customer loyalty.
• Close out jobs in all operational and accounting systems, ensuring accurate record-keeping and efficient invoicing.
• Send out automated invoices after completion, streamlining the payment process and reducing administrative burdens.
• Maintain close contact with the Owner General Manager, Service Techs, and customers, fostering a collaborative environment and ensuring that customer needs are met.

Qualifications and Requirements

To succeed in this role, you will need:

• Telephone customer service experience, with a proven track record of delivering exceptional service and resolving customer complaints.
• A pleasant speaking voice, with excellent communication and interpersonal skills.
• A home computer with a microphone headset and high-speed internet access, enabling you to work efficiently and effectively in a remote environment.
• The ability to pass a background check, ensuring the highest level of integrity and trustworthiness.
• A passion for working with the public, with a desire to always exceed expectations and deliver outstanding customer experiences.

Essential Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, Home Techs, and other stakeholders.
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Proficiency in using operational and accounting systems, with the ability to learn new software and technologies quickly.
• A customer-centric approach, with a focus on delivering exceptional service and ensuring customer satisfaction.
• The ability to work independently in a remote environment, with minimal supervision and maximum accountability.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Administrator, you will have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge in customer service, administration, and industry-specific areas.
• Opportunities for career advancement, with the potential to move into leadership roles or specialized positions within the company.
• A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a dynamic and flexible work environment that values:

• Work-life balance, with flexible scheduling and the ability to work from home.
• Open communication, with regular team meetings and feedback sessions.
• Collaboration and teamwork, with a focus on shared goals and objectives.
• Continuous learning and growth, with opportunities for professional development and skill-building.

Compensation and Benefits

We offer a competitive hourly rate of $12.00 - $14.00 per hour, depending on experience. As a remote team member, you will also enjoy:

• The flexibility to work from home, with minimal commuting time and expenses.
• Access to a range of benefits, including opportunities for career advancement and professional development.
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Experience Administrator at blithequark, you will be part of a dynamic team that is dedicated to revolutionizing the home repair and maintenance industry. With a focus on customer satisfaction, career growth, and continuous learning, we offer a unique and rewarding work environment that will challenge and inspire you to achieve your full potential. Apply now to join our team and take the first step towards an exciting and fulfilling career with blithequark!