Experienced Customer Service Representative (Student Loan Advisor) for a Dynamic and Supportive Team Environment with Opportunities for Growth and Remote Work Arrangements

Welcome to blithequark: A Place Where Diversity, Equity, and Inclusion Thrive

At blithequark, we pride ourselves on being a family-oriented and team-driven environment where careers flourish and growth opportunities abound. As a leader in our industry, we recognize the importance of diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all. If you're passionate about delivering exceptional customer service and supporting student borrowers, we invite you to join our team as a Customer Service Representative (Student Loan Advisor) and embark on a rewarding career journey with us.

About the Role

As a Customer Service Representative (Student Loan Advisor) at blithequark, you will play a vital role in providing top-notch support to our customers, answering their questions, and resolving any issues they may encounter. You will be the face of our organization, and your excellent communication skills, empathy, and problem-solving abilities will be essential in delivering a positive customer experience. This is an in-center position with the possibility of working from home after 90 days, provided you meet the required performance, attendance, and compliance standards.

Key Responsibilities:

• Respond to incoming calls, chats, and outbound calls to assist customers with their queries, provide detailed information, and resolve issues in a timely and efficient manner
• Utilize standard technology such as telephones, email, and web browsers to navigate through our systems and provide support to customers
• Follow established policies and procedures, including working within our systems, maintaining accurate records, and adhering to ethics and privacy rules
• Assist customers with filling out applications and submitting them electronically for processing
• Maintain accurate and detailed records of customer interactions, including call logs and documentation
• Work effectively within established key performance indicators and metrics to deliver exceptional customer service

Schedule and Work Environment

Our schedule is as follows:

• Monday: 11:45am-8:15pm
• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Please note that you may be required to work holidays, and overtime may be necessary.

Preferred Skills and Qualifications:

• High school diploma or equivalent required
• Excellent verbal and written communication skills, with the ability to speak and read English clearly and fluently
• Typing speed of at least 35 words per minute
• Experience working with personal computers and the Windows operating system
• Demonstrated excellent interpersonal and leadership skills
• Ability to multi-task, stay organized, and work effectively in a fast-paced environment
• Strong computer skills, with proficiency in Excel and Word
• Excellent command of the English language, with effective use of grammar skills
• Excellent communication etiquette and customer service skills

What We Offer

At blithequark, we recognize the importance of rewarding our employees for their hard work and dedication. We offer a range of benefits, including:

• Competitive pay
• Sick time accrual starting immediately after training completion
• Special event days throughout the year
• $25,000 life insurance paid for by blithequark
• Paid holidays from day one of employment (subject to meeting certain criteria)

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer opportunities for advancement, training, and professional development to help you achieve your career goals. Our supportive and inclusive work environment encourages collaboration, innovation, and creativity, and we recognize and reward outstanding performance.

Why Join blithequark?

By joining blithequark, you will become part of a dynamic and supportive team that is passionate about delivering exceptional customer service and making a positive impact on our customers' lives. You will have the opportunity to work in a fast-paced and rewarding environment, with a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please click on the "Apply Job" link and follow the instructions to submit your application. We look forward to hearing from you and exploring how you can contribute to our team's success.

Diversity, Equity, and Inclusion

blithequark is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. We believe that a diverse and inclusive workplace is essential to our success, and we strive to create an environment that is welcoming and inclusive to all.

Conclusion

Thank you for considering this exciting opportunity to join blithequark as a Customer Service Representative (Student Loan Advisor). We are confident that our supportive and inclusive work environment, combined with our commitment to diversity, equity, and inclusion, make us an employer of choice. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this role and take the first step towards an exciting and fulfilling career with blithequark.