**Experienced Commercial Customer Service Support Specialist – Driving Exceptional Support for Commercial Customers**

At blithequark, we're committed to delivering exceptional support to our commercial customers, and we're seeking an experienced Commercial Customer Service Support Specialist to join our team. As a key member of our Commercial Customer Service Support team, you'll play a vital role in providing timely and accurate responses to elevated service-related inquiries and issues, building strong relationships with our customers, and driving business growth. **About blithequark** blithequark is a leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. With a robust line of products, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial grade 82-volt battery-powered outdoor power equipment, a full line of corded equipment, and power tools, we offer the right tool for every job. Our commitment to innovation and customer satisfaction has made us a trusted partner for professionals and homeowners alike. **Job Summary** As a Commercial Customer Service Support Specialist, you'll be responsible for delivering exceptional support to our commercial customers, including end users, dealers, distributors, and the sales team. You'll develop and maintain positive relationships with assigned customers, respond promptly and courteously to telephone inquiries, and communicate frequently with customers, dealers, and field reps on various contractual issues and questions. You'll also work internally with other business functions to research and resolve complex issues, analyze data to identify business insights, and optimize lead generation for Territory Managers. **Key Responsibilities** * Develop and maintain positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers. * Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs. * Utilize SAP S/4HANA - Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment to manage customer orders and resolve issues. * Communicate frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Build long-term relationships with key customers, dealers, and field personnel. * Optimize the use of Salesforce, drive compliance, and maximize team performance. * Analyze data and use business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly. * Work internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an advocate for customers in researching and resolving complex issues. * Learning and maintaining a working knowledge of all parts through training and continuing education opportunities provided by the company. * Assign Service Solutions Salesforce cases in the queue based on territory. * Occasional responsibility to facilitate discussions with the Tech Team ensuring that all escalated issues are addressed promptly and effectively. * New Dealer cold calling and on-boarding * Responsible for managing the existing dealer base in the territory from an administrative perspective to include Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support. **Essential Qualifications** * Bilingual- English & Spanish * Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and must possess the ability to cross-train in other tasks. Must be tactful, professional and detail oriented. * A willingness to continual learning and skill development while multitasking. * Demonstrated effective teamwork and interpersonal skills are required, including willingness to receive direction from either supervisor or other team members to support department goals. * Salesforce experience desired. * SAP S/4HANA experience desired. * Related Industry experience (OPE, material handling, automotive) **Preferred Qualifications** * Bachelor's degree in a related field (Business Administration, Business Operations, Logistics) * High School Diploma/GED **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure your success **Why Join blithequark?** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing a work environment that's engaging, challenging, and rewarding. If you're passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity. **How to Apply** If you're a motivated and results-driven individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job