Experienced Full-Time Customer Service Representative for Data Entry and Patient Enrollment – Remote Work Opportunity at blithequark with Competitive Hourly Rate

Introduction to blithequark and the Industry

blithequark is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, blithequark operates almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. The company's mission is to create more happy lives through better health, and its pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services.

In the rapidly evolving healthcare industry, companies like blithequark are at the forefront of innovation, leveraging technology to deliver high-quality products and services to communities nationwide. With a strong commitment to diversity, equity, and inclusion, blithequark is an equal opportunity employer, including disability/veterans, dedicated to fostering a culture of inclusivity and respect.

Job Overview and Responsibilities

As a Customer Service Representative for Data Entry and Patient Enrollment at blithequark, you will be responsible for performing information passage and patient enrollment, handling high-volume customer requests, and utilizing pharmacy systems to acquire patient and medication data. Your key responsibilities will include:

• Utilizing blithequark's solution information passage techniques and rules to process new patient enrollment by entering data into the proper system
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing
• Investigating to acquire missing prescription data and interpreting medical abbreviations (SIG codes)
• Resolving all data entry issues related to exceptions
• Handling communication to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as needed
• Resolving Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements
• Making phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections
• Providing support to Pharmacists, both those in the office and those in different locations
• Identifying and communicating issues to senior-level staff as appropriate

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED
• Basic level computer skills (e.g., starting and shutting down a computer, using a mouse to point and click, starting and closing programs, switching between applications, saving files, printing reports, and accessing information online)
• Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents)
• Ability to communicate effectively in writing and verbally
• 18 years old or older

Preferred Qualifications

While not required, the following preferred qualifications will make you a more competitive candidate:

• At least one year of pharmacy technician experience in a retail or call center environment
• At least one and a half years of experience as a pharmacy technician with a certification/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents)
• Fluency in Spanish and English

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative for Data Entry and Patient Enrollment, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure your success in the role
• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for advancement and career growth within the company
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Customer Service Representative for Data Entry and Patient Enrollment, you will be working in a remote environment, with the flexibility to work from home and manage your own schedule. You will be part of a team that is dedicated to delivering exceptional customer service and making a positive impact on the lives of our customers.

Our company culture is built on a foundation of respect, empathy, and inclusivity, and we are committed to creating a workplace that is welcoming and supportive of all employees. We offer a range of benefits and perks, including:

• Competitive hourly rate of $27-$35 per hour
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement savings plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Service Representative for Data Entry and Patient Enrollment role at blithequark. With a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to join a leading healthcare, pharmacy, and retail company and make a positive impact on the lives of our customers.

Don't miss out on this opportunity to join our team and start your career with blithequark today! Apply now and take the first step towards a rewarding and challenging career in customer service and data entry.