Experienced Hybrid Customer Care Professional – Corporate Card Member Services and Relationship Building Expert

Welcome to blithequark: Where Your Career Journey Begins

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With a range of benefits, programs, and flexibility that support you personally and professionally, you'll have everything you need to thrive.

About the Role: Hybrid Customer Care Professional

As a Hybrid Customer Care Professional, you will play a vital role in delivering world-class customer service to our Corporate and Small Business Card Members. Your primary responsibility will be to service inbound calls, consult with customers to understand their needs, and recommend the right blithequark benefits or services. You will be the face of our company, providing exceptional customer care and building strong relationships with our valued customers.

Key Responsibilities:

• Service inbound calls while consulting Corporate and Small Business Card Members to learn about their needs and recommend the right blithequark benefits or services.
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of blithequark Corporate Card services.
• Continuously improve on building rapport, understanding customer needs, handling objections, and providing world-class customer service.
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment.
• Document necessary account information according to established policies and procedures. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.

Qualifications and Skills

To be successful in this role, you will need to have:

Essential Qualifications:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service call center environment (two years+).
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment.
• Open Availability for scheduling.
• High School diploma or equivalent required. Bachelor's degree preferred; education benefits available.

Preferred Qualifications:

• Experience working in a hybrid or virtual environment.
• Knowledge of blithequark products and services.
• Previous experience in a role that requires building strong relationships with customers.

What We Offer

At blithequark, we are committed to supporting the holistic well-being of our colleagues and their loved ones. We offer a range of benefits and programs that prioritize physical, financial, and mental health, including:

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Career Growth and Development

At blithequark, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development programs, including:

• Leadership development programs.
• Technical skills training.
• Soft skills development.
• Career coaching and mentoring.

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and inclusive work environment. We believe in:

• Diversity, equity, and inclusion.
• Flexible working arrangements.
• Open communication and feedback.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Equal Opportunities

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Conclusion

Joining blithequark as a Hybrid Customer Care Professional is a great opportunity to start your career journey with a dynamic and inclusive company. With a range of benefits, programs, and flexibility that support you personally and professionally, you'll have everything you need to thrive. We look forward to receiving your application and welcoming you to our team.