Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Technology and Innovation at blithequark

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our team. As a Customer Sales and Service Representative, you'll be the face of our company, delivering exceptional customer experiences and showcasing your passion for technology and sales. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.

About the Role

As a Customer Sales and Service Representative at blithequark, you'll be responsible for delivering an exceptional customer experience, leveraging your superior sales and customer service skills to drive results. You'll be working with America's fastest and most reliable network, and customers will rely on you to answer their questions, resolve issues, and provide tailored solutions. Your excitement for technology and ability to instill confidence and loyalty in customers will be essential in this role.

Key Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Utilizing your knowledge of blithequark's products and services to effectively service and retain customers, identifying customer needs and proactively offering solutions to meet monthly sales goals
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services, verifying service order accuracy and completeness, and making corrections/changes as needed
• Negotiating the collection of overdue bills and managing various systems and work tools while engaging with customers on the phone
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, taking a genuine interest in learning about your customers, their business challenges, and industry trends. Your empathy and communication skills should enable you to diffuse sensitive situations, and you should be driven to provide exceptional customer service. While you'll be focused on meeting your daily sales goals, you'll also be helping our customers stay connected to what matters most.

Essential Qualifications:

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications:

• Proven track record of meeting sales goals and building strong customer relationships
• Experience working in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. We believe in promoting from within, and we're dedicated to helping you achieve your career goals.

Work Environment and Company Culture

Our company culture is built on a foundation of diversity, inclusion, and respect. We celebrate our employees' differences and believe that everyone should feel valued, connected, and empowered to reach their potential. We're proud to be an equal opportunity employer and are committed to creating a collaborative, inclusive environment that fosters a sense of belonging.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 weekly, depending on your location and confirmed job-related skills and experience. You'll also be eligible for our award-winning total rewards package, which includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

Conclusion

If you're passionate about delivering exceptional customer experiences, driving sales results, and working in a dynamic, innovative environment, we encourage you to apply for this exciting opportunity at blithequark. Don't miss out on the chance to join our team and start building a career that matters. Apply now and take the first step towards a rewarding and challenging role that will help you grow and thrive.