**Experienced Customer Support Specialist – Samsung Team at blithequark**

Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as a Customer Support Specialist, where you'll be part of a global business outsourcing company that's revolutionizing the way businesses interact with their customers. **About blithequark** blithequark is a leading global business outsourcing company that offers a wide range of services, including customer service, finance, and business process management. As a trusted partner to some of the world's most renowned brands, we're committed to delivering exceptional results and building long-lasting relationships with our clients. Our team is passionate about innovation, collaboration, and continuous improvement, and we're always looking for talented individuals who share our values. **The Role** As a Customer Support Specialist on our Samsung team, you'll be responsible for providing top-notch technical and non-technical assistance to Samsung's customers in Lithuania and Russia. Your primary duties will include: * Answering incoming calls, emails, and chats in Lithuanian and Russian, using your excellent language skills to communicate effectively with customers * Providing efficient and satisfying solutions to customer inquiries, using your problem-solving skills and knowledge of Samsung's products and services * Treating customers with respect and empathy, following blithequark's policies and procedures to ensure a positive customer experience * Collaborating with your team to resolve complex issues and share best practices **Requirements** To succeed in this role, you'll need: * Fluency in Lithuanian (C1) and a good command of Russian and English (B2) * Previous experience in customer service, preferably in a call center environment (although training and coaching will be provided to help you excel in your role) * Excellent communication and interpersonal skills, with the ability to work effectively in a team environment * Strong problem-solving skills and a willingness to learn and adapt to new situations * A positive attitude and a passion for delivering exceptional customer experiences **What We Offer** As a valued member of our team, you'll enjoy: * A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00 * An hourly rate of 8.03€ to 8.56€ (during the trial period and after) * Performance-based bonuses to recognize your achievements and contributions * A supportive team environment with fantastic colleagues and managers, as well as real opportunities to grow in your career * A comprehensive training program to help you develop your skills and knowledge * A chance to work with a global company that's committed to innovation, collaboration, and continuous improvement **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of opportunities for professional development, including: * Training and coaching programs to help you develop your skills and knowledge * Mentorship and coaching from experienced team members and managers * Opportunities to take on new challenges and responsibilities * A performance-based bonus structure to recognize your achievements and contributions **Work Environment and Company Culture** Our team is passionate about creating a positive and inclusive work environment that's free from discrimination and harassment. We're committed to equal employment opportunities for all candidates and employees, and we celebrate our diversity and individuality. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * An hourly rate of 8.03€ to 8.56€ (during the trial period and after) * Performance-based bonuses to recognize your achievements and contributions * A comprehensive benefits package, including health insurance, paid time off, and other perks **How to Apply** If you're passionate about delivering exceptional customer experiences and resolving technical issues with ease, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our recruitment team. We look forward to reviewing your application and welcoming you to our team! **Application Details** * Job Title: Customer Support Specialist – Samsung Team * Location: Work from home in Lithuania * Employment Type: Permanent, with a 3-month trial period * Working Hours: Monday to Friday, various shifts between 09:00 and 19:00 (8.5 hours/shift) * Start Date: As soon as possible during September 2024 * Language Requirements: Lithuanian (C1), Russian (B2), English (B2) * Time Type: Full-time Don't miss this opportunity to join our dynamic team at blithequark and start your career as a Customer Support Specialist. Apply now and take the first step towards a rewarding and challenging role! Apply for this job