Experienced Bilingual Healthcare Customer Service Representative – Spanish Language Expertise Required for 100% Remote Opportunity in Texas

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences in the healthcare industry. As a leader in providing top-notch customer care services, we are committed to making a positive impact on the lives of our customers. Our team is dedicated to providing empathetic and personalized support to individuals who have questions about their health, wellness, and healthcare benefits. If you are a compassionate and skilled customer service professional who is fluent in both English and Spanish, we encourage you to join our team as a Bilingual Healthcare Customer Service Representative.

Job Overview

In this 100% remote role, you will be responsible for supporting inbound calls from US-based members and providers who have questions about their healthcare benefits, pre-authorizations, copayments, and prescription plan coverage. As a key member of our team, you will provide essential information, address concerns, and guide callers through troubleshooting and navigating self-service options. Your exceptional communication skills, active listening, and empathy will enable you to build trust and provide a positive experience for our customers.

Key Responsibilities

• Answer inbound calls in both English and Spanish from US customers and address questions and concerns regarding their healthcare benefits
• Actively listen to customers to understand their concerns and build a rapport that will make them feel heard and cared for
• Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, and other relevant topics
• Guide callers through troubleshooting, navigating self-service options, and using products or services
• Utilize client-specific knowledge systems to research and review multiple documents to better serve the customer while keeping them engaged
• Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
• Empathize and resolve concerns to simplify the customer's healthcare experience
• Navigate through multiple computer applications with speed and accuracy
• Adapt to learn new call types when business needs change and flex support in those areas

Work at Home Requirements

To be successful in this role, you will need to have a dedicated, quiet, and secured workspace with no distractions. You will also need to have:

• High-speed internet with at least 50 Mbps download speed and 10 Mbps upload speed (no satellite, WiFi, or cellular/wireless carrier internet services)
• A hard-wired internet connection via Ethernet cable to modem/router that you own or are responsible for
• A USB wired headset with noise-canceling microphone

Additional Requirements

To be considered for this role, you will need to meet the following requirements:

• Be at least 18 years old and have a high school diploma or equivalent
• Be fluent in both English and Spanish
• Have a minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
• Have Medicare and/or Medicaid experience (a plus)
• Have exceptional customer service, active listening, and verbal and written communication skills
• Have high computer proficiency and navigation of multiple applications
• Be willing to work any shift between 10:00 am-1:00 am, 7 days a week, Eastern standard time, plus holidays and weekends (on holidays, extend hours 24/7 to small staff)
• Have a professional, positive attitude and courteous telephone etiquette
• Have a customer-focused personality and a desire to help people

Benefits and Perks

At blithequark, we offer a range of benefits and perks to our employees, including:

• Bilingual Spanish $17 per hour + overtime during peak needs
• Access up to 50% of your pay immediately after your shift
• Health insurance (medical, dental, vision) and other benefits
• Pet insurance
• Paid, virtual training
• Remote work environment
• Opportunity for professional development

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. With opportunities for professional development, training, and advancement, you can take your career to the next level. Our employees are eligible to apply for new positions within the company after six months of service, and we encourage internal mobility and career progression.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is supportive, collaborative, and respectful. Our employees are our greatest asset, and we are committed to providing a workplace that is engaging, challenging, and rewarding.

Compensation and Perks

We offer a competitive compensation package, including a hourly rate of $17 per hour, plus overtime during peak needs. We also offer a range of perks, including access to up to 50% of your pay immediately after your shift, health insurance, pet insurance, and paid, virtual training.

Conclusion

If you are a motivated and compassionate customer service professional who is fluent in both English and Spanish, we encourage you to apply for this exciting opportunity. As a Bilingual Healthcare Customer Service Representative at blithequark, you will have the chance to make a positive impact on the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!

Equal Opportunity Employer

blithequark is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.